Junior IT Support Technician

Junior IT Support Technician – Service Delivery & Infrastructure Exposure

(On-Site End User Support | Global IT Environment)

Contract Length: 12 months

Rate: $250 USD per month

Location: Karachi, Pakistan (on-site)

Working Pattern: Full-time, Monday to Friday

Start Date: ASAP / To be agreed

Role Overview

We are seeking a Junior IT Support Technician to provide hands-on, on-site support for end-user technology services in Karachi, while supporting local IT service delivery within a structured, global IT organisation.

Alongside day-to-day technical support, this role offers practical exposure to service delivery management, infrastructure operations, project activity, and ITIL-aligned processes, working closely with central IT teams and local stakeholders.

This role is ideal for someone early in their IT support career who wants to build strong technical fundamentals and understand how enterprise IT services are delivered, governed, and measured.

Key Responsibilities

On-Site End-User & Workplace Technology Support

• Provide desk-side and on-site support for laptops, peripherals, printers, and meeting-room technology.
• Troubleshoot basic hardware, software, and connectivity issues.
• Support meetings and events with setup and connectivity checks.
• Assist with hardware refreshes and device rollouts under guidance from central IT teams.

Service Delivery Management (Supported / Developmental)

• Support local IT service delivery activities in line with defined ITIL frameworks and processes.
• Ensure incidents and requests are logged accurately to support KPI and SLA tracking.
• Assist service delivery leads by highlighting recurring issues, service risks, and user experience trends.
• Follow defined escalation paths to support service continuity.

IT Infrastructure Management (Exposure)

• Act as on-site “hands and eyes” for central infrastructure teams.
• Assist visiting engineers and third-party vendors with site access and coordination.
• Support basic infrastructure checks and issue identification under instruction.

Project Management & Change Support

• Support local coordination of IT projects, upgrades, and change initiatives.
• Assist with rollout activity, user communications, scheduling, and readiness checks.
• Track assigned actions and progress as directed by project or service delivery leads.

Stakeholder Management & Team Support

• Act as a professional, approachable on-site point of contact for users, vendors, and central IT teams.
• Build effective working relationships with local stakeholders.
• Support team leads by sharing insights from day-to-day support activity.
• Demonstrate early team-leadership behaviours through reliability, communication, and ownership of assigned tasks.

Documentation, Process & Compliance

• Maintain accurate records of issues, actions taken, and outcomes.
• Follow established IT procedures, security policies, and working practices.
• Encourage use of approved tools, self-service resources, and standard processes.

Required Skills & Experience

Essential

• 1–3 years’ experience in IT support, help desk, or end-user support roles.
• Basic understanding of workplace technology and end-user devices.
• Comfortable providing face-to-face, on-site support.
• Strong communication and customer service skills.
• Ability to follow structured processes and escalation paths.
• Willingness to work on-site in Karachi.

Desirable (Not Essential)

• Exposure to ITIL-based environments or ticketing systems.
• Experience supporting project or rollout activity.
• Interest in developing skills in service delivery, infrastructure, or IT operations.

What This Role Offers

• Competitive local contract rate.
• Hands-on experience in a global, enterprise IT environment.
• Structured exposure to:
• Service Delivery Management
• IT Infrastructure Operations
• ITIL Frameworks & Processes
• KPI & SLA-driven service models
• Project and change activity
• Stakeholder engagement and early leadership behaviours
• A strong foundation for progression into:
• Senior IT Support roles
• Service Desk / Workplace Technology positions
• IT Operations or Service Delivery support roles

Summary

This is a junior on-site IT support role with real enterprise exposure, offering early-career professionals the opportunity to develop technical capability while gaining insight into how global IT services are delivered and managed.