KAMs Operations Associate

About Daraz

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030

For more information, please visit www.daraz.com.

Job Summary:

We are seeking a proactive and detail-oriented professional to lead operational process & initiatives for Commercial Key Accounts. The ideal candidate holds a Bachelor's degree with preferably 1 year of relevant experience. Strong problem-solving abilities, a process improvement mindset, and excellent stakeholder management and communication skills are essential for success in this role.

Key Responsibilities:

• Lead segmentation update exercise for Key Accounts, ensuring proper classification and operational treatment
• Lead operational alignments with other departments (e.g. scaling tamper proof packaging, seller shipping provider changes, fulfilment rate improvements, DOL/POL adjustments for campaigns etc)
• Align KAM trainings & KAM tools adoption
• Provide operational support on commercial-wide projects initiative (SOF COD scaling, Brand onboarding governance etc)

Required Skills/Abilities:

• Bachelor’s degree in Business, Operations, Engineering, or related field;
• preferably 1 year of experience in seller operations, program management, ecommerce, or customer experience functions
• Strong problem-solving skills with a process improvement mindset
• Excellent stakeholder management and communication skills

What we offer:

• International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce (Alibaba Group)
• A platform to learn from Alibaba's world-leading ecosystem
• Rigorous training and exposure in team management, leadership, business analytics, and operations
• An opportunity to train the next generation of business leaders in the e-commerce industry
• Competitive salary and incentive package