Key Account Manager

About Daraz

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030

For more information, please visit www.daraz.com.

Job Summary:

We are seeking a dynamic and results-oriented Key Account Manager to manage and grow key strategic accounts in the FMCG sector. This individual will play a key role in driving the success of our online sales channels and fostering strong relationships with major e-commerce platforms, ensuring the visibility and growth of our FMCG product offerings.

Key Responsibilities:

Account Management:

• Serve as the main point of contact for major e-commerce accounts (Amazon, Walmart, Flipkart, etc.).
• Build and maintain strong relationships with key account stakeholders.
• Drive business growth by identifying opportunities for new product listings, promotions, and marketing initiatives.

Sales Strategy & Execution:

• Develop and execute tailored sales strategies to achieve targets and maximize the potential of each key account.
• Monitor and manage the overall sales performance for each account, including sales volume, revenue, and profitability.
• Analyze market trends, competition, and consumer behavior to optimize pricing and promotional strategies.

Product Listings & Optimization:

• Oversee the creation and optimization of product listings, ensuring they meet platform requirements and best practices.
• Ensure product content (descriptions, images, SEO keywords) is accurate and aligns with brand guidelines.

Marketing & Promotions:

• Plan and execute e-commerce marketing campaigns, including digital promotions, discounts, and seasonal offers.
• Collaborate with the marketing team to drive digital advertising and enhance product visibility on e-commerce platforms.

Inventory & Supply Chain Coordination:

• Coordinate with the supply chain team to ensure stock availability, timely deliveries, and alignment with demand forecasts.
• Manage inventory levels and resolve stock issues, ensuring product availability on e-commerce platforms.

Data Analysis & Reporting:

• Provide regular performance reports, including sales metrics, growth opportunities, and ROI analysis.
• Track key performance indicators (KPIs) such as conversion rates, traffic, and AOV (average order value) to measure account performance.

Customer Satisfaction & Problem Resolution:

• Address customer queries, complaints, and concerns in a timely manner.
• Work closely with customer service teams to ensure high customer satisfaction on all e-commerce platforms.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or related field. MBA is a plus.
• Experience: 3+ years of experience in key account management or e-commerce sales, preferably in the FMCG sector.
• Strong understanding of e-commerce platforms (Amazon, Flipkart, etc.) and their operational processes.
• Solid knowledge of FMCG products, trends, and consumer behavior.
• Excellent communication, negotiation, and relationship-building skills.
• Proficiency in data analysis and e-commerce tools (Google Analytics, Seller Central, etc.).
• Ability to work independently and as part of a team to achieve business objectives.
• Strong problem-solving abilities and attention to detail.

What we offer:

• International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce (Alibaba Group).
• A platform to learn from Alibaba's world-leading ecosystem.
• Rigorous training and exposure in team management, leadership, business analytics, and operations.
• An opportunity to train the next generation of business leaders in the e-commerce industry.
• Competitive salary and incentive package.