Key Accounts & Sales Manager - Smartlane

This Job is posted by Taraki on behalf of its client, Smartlane IT Solutions Pvt Ltd. Candidates can apply here and also check out more jobs directly on our website.

JOB DETAILS

As a Key Accounts & Sales Manager, youll play a dual role – managing top-tier client relationships while actively pursuing new business opportunities. Youll be responsible for client retention, upselling Smartlanes suite of services, and driving new partnerships with e-commerce businesses across Pakistan.

What Youll Be Doing

Key Account Management:

• Own and grow relationships with key clients, acting as their strategic partner and day-to-day contact.
• Conduct regular performance reviews, track delivery success, return rates, COD settlements, and address any escalations.
• Identify client pain points and match them with relevant Smartlane products (Smart Delivery, Smart Settlements, Smart Finance).
• Work cross-functionally with operations, tech, and finance teams to deliver a seamless client experience.
• Drive upsell/cross-sell initiatives based on usage trends and business needs.
  
  
  

Sales & Business Development:

• Identify and reach out to potential e-commerce brands, aggregators, and logistics partners.
• Pitch Smartlanes value proposition with a consultative approach – understanding client needs and recommending tailored solutions.
• Prepare proposals, close deals, and onboard new clients in collaboration with the operations team.
• Maintain a healthy pipeline, track progress in CRM tools, and meet monthly sales targets.
• Represent Smartlane at industry events, expos, and online communities to build brand presence and generate leads.
  
  
  

What Were Looking For

• 3–5 years of experience in a hybrid account management and B2B sales role (experience in logistics, fintech, Digital agency or SaaS is a plus).
• Strong negotiation, communication, and relationship-building skills.
• Proven track record of meeting or exceeding sales and retention targets.
• Tech-savvy with the ability to work with CRM systems and analyze dashboards.
• Self-starter who can manage multiple accounts and prospects simultaneously.
• Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce) and COD models is a strong advantage.
• Bachelors degree in Business, Marketing, or a related field. MBA is a bonus.