Lead Customer Service Agent

Ecolab is seeking a Lead Customer Service Agent to join our Supply Chain team. In this role, you will be responsible for managing order processing, coordinating with logistics and inventory teams, and ensuring seamless operations to meet customer needs. You will play a key role in maintaining efficient supply chain workflows and enabling successful performance reporting.

What’s In It For You

• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve your best
  
  

Responsibilities

• Support Corporate Account organization and field associates by providing exceptional customer service and timely processing of leasing information.
• Manage incoming PAL calls and monitor Pending and Open Return reports.
• Own and document procedures for Admin Lead Quick Reference Guide.
• Handle escalated shipping situations and keep field representatives updated on order/return status.
• Complete reporting tasks and collaborate with agencies as necessary.
• Process Contract Change Requests (CCR’s) via CMS for pricing changes, contract conversions, product exceptions, and credit and rebills.
• Review and load signed Product and Service Supply agreements into the mainframe.
• Set up seasonal billing and product exceptions on both account and contract levels.
• Act as a subject matter expert for special projects.
• Process rental agreements with accuracy and create billing and equipment orders.
• Respond to daily calls from field associates.
  
  

Position Details

• Candidate must reside in: Karachi, Pakistan
  
  

Minimum Qualifications

• Bachelor’s Degree Business Administration
• 2-4 years of professional experience
  
  

Our Commitment to Diversity and Inclusion

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.