Lead II - Software Engineering - CCAI

7 - 9 Years 1 Opening Hyderabad

Role description

Role Proficiency:

Act creatively to develop applications by selecting appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions. Account for others' developmental activities; assisting Project Manager in day to day project execution.

Outcomes:

• Interpret the application feature and component designs to develop the same in accordance with specifications.

• Code debug test document and communicate product component and feature development stages.

• Validate results with user representatives integrating and commissions the overall solution.

• Select and create appropriate technical options for development such as reusing improving or reconfiguration of existing components while creating own solutions for new contexts

• Optimises efficiency cost and quality.

• Influence and improve customer satisfaction

• Influence and improve employee engagement within the project teams

• Set FAST goals for self/team; provide feedback to FAST goals of team members

Measures of Outcomes:

• Adherence to engineering process and standards (coding standards)

• Adherence to project schedule / timelines

• Number of technical issues uncovered during the execution of the project

• Number of defects in the code

• Number of defects post delivery

• Number of non compliance issues

• Percent of voluntary attrition

• On time completion of mandatory compliance trainings

Outputs Expected:

Code:

• Code as per the design

• Define coding standards
  templates and checklists

• Review code – for team and peers

Documentation:

• Create/review templates
  checklists
  guidelines
  standards for design/process/development

• Create/review deliverable documents. Design documentation
  requirements
  test cases and results

Configure:

• Define and govern configuration management plan

• Ensure compliance from the team

Test:

• Review/Create unit test cases
  scenarios and execution

• Review test plan created by testing team

• Provide clarifications to the testing team

Domain relevance:

• Advise software developers on design and development of features and components with deeper understanding of the business problem being addressed for the client

• Learn more about the customer domain and identify opportunities to provide value addition to customers

• Complete relevant domain certifications

Manage Project:

• Support Project Manager with inputs for the projects

• Manage delivery of modules

• Manage complex user stories

Manage Defects:

• Perform defect RCA and mitigation

• Identify defect trends and take proactive measures to improve quality

Estimate:

• Create and provide input for effort and size estimation and plan resources for projects

Manage knowledge:

• Consume and contribute to project related documents
  share point
  libraries and client universities

• Review the reusable documents created by the team

Release:

• Execute and monitor release process

Design:

• Contribute to creation of design (HLD
  LLD
  SAD)/architecture for applications
  features business components and data models

Interface with Customer:

• Clarify requirements and provide guidance to Development Team

• Present design options to customers

• Conduct product demos

• Work closely with customer architects for finalizing design

Manage Team:

• Set FAST goals and provide feedback

• Understand aspirations of the team members and provide guidance
  opportunities
  etc

• Ensure team members are upskilled

• Ensure team is engaged in project

• Proactively identify attrition risks and work with BSE on retention measures

Certifications:

• Obtain relevant domain and technology certifications

Skill Examples:

• Explain and communicate the design / development to the customer

• Perform and evaluate test results against product specifications

• Break down complex problems into logical components

• Develop user interfaces business software components

• Use data models

• Estimate time and effort resources required for developing / debugging features / components

• Perform and evaluate test in the customer or target environments

• Make quick decisions on technical/project related challenges

• Manage a team mentor and handle people related issues in team

• Have the ability to maintain high motivation levels and positive dynamics within the team.

• Interface with other teams designers and other parallel practices

• Set goals for self and team. Provide feedback for team members

• Create and articulate impactful technical presentations

• Follow high level of business etiquette in emails and other business communication

• Drive conference calls with customers and answer customer questions

• Proactively ask for and offer help

• Ability to work under pressure determine dependencies risks facilitate planning handling multiple tasks.

• Build confidence with customers by meeting the deliverables timely with a quality product.

• Estimate time and effort of resources required for developing / debugging features / components

Knowledge Examples:

• Appropriate software programs / modules
  • Functional & technical designing
  • Programming languages – proficient in multiple skill clusters
  • DBMS
  • Operating Systems and software platforms
  • Software Development Life Cycle
  • Agile – Scrum or Kanban Methods
  • Integrated development environment (IDE)
  • Rapid application development (RAD)
  • Modelling technology and languages
  • Interface definition languages (IDL)
  • Broad knowledge of customer domain and deep knowledge of sub domain where problem is solved
  
  
  Additional Comments:

  Responsibility: Design, develop and implement AI self-service applications with Google CCAI Support and maintain voice and digital AI Self-Service solutions for large, multi-location contact centers Ability to interface with Business partners as needed to drive towards implementation of AI solutions Skills: Minimum 2+ years of experience with Contact centers. 1+ years of experience with Google Dialog Flow CX and Google Cloud CCAI Experience in supporting multi-site contact center implementations Experience with Speech-to-Text and Text-to-Speech services such as Nuance, Google and Amazon Excellent communication skills, both written and verbal Cisco CVP/WebexCCE experience is a plus

Skills

Dialogflow,CCAI,Nuance

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.