Manager Client Operations

Job Summary

This role involves processing daily transactions promptly, ensuring compliance with internal procedures and risk management controls. It requires timely delivery and response to customer requests, maintaining accuracy, efficiency, and excellent customer service.

Key Responsibilities

• Create awareness and understanding of the Group’s business strategy and model among relevant teams
• Maintain close and cordial relationships with customers, Relationship Managers, and internal units to address inquiries and tailor solutions
• Ensure efficient and error-free processing of Bank Guarantees, IATA, and Advising, complying with departmental procedures and international regulations
• Provide ongoing training and development to team members, ensuring they are skilled and qualified to handle customer queries
• Manage daily operations to maximize team productivity and ensure efficient, high-quality services to customers, aiming for maximum profitability for the bank. This includes training, motivating, and reviewing team performance
• Ensure all processes comply with departmental Operating Instructions (DOIs), Group sanctions policies, and local and international regulations. Report all suspicious transactions and maintain proper management of security protocols
• Assess and oversee the effectiveness of governance, oversight, and controls, ensuring compliance with the regulatory framework.
  
  

Skills and Qualification

• Stakeholder Management
• Compliance and Regulatory Knowledge
• Technical Proficiency
• Attention to Detail
• Problem-Solving Skills
• Good Communication Skills
• Time Management
• Minimum Education: Bachelor's Degree
• Experience: Candidates with a minimum of 7 years of experience in a similar role or skillset
  
  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.