Manager, QA/QC

About Us

Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women’s, men’s and kid’s apparel, accessories, entertainment and beauty. Centric Brands is focused on our customers and our brands that will drive the company’s future growth. We are defined by innovation as we seize new opportunities and thrive in an environment informed by creativity and thinking that is both analytical and outside the box. Centric Brands reflects a team built on respect, for others and for the hard work it takes to achieve our goals and build our bright future together.

Specific Responsibilities Would Include

Leading teams in execution of quality management activities to meet or exceed customers’ expectation.

• Drive execution based on established SOPs to comply with customers’ quality requirements
• Oversee QC inspection schedule to ensure appropriate manpower allocation
• Coach and train QA/QC associates on inspection protocols, procedures and report writing
• Collaborate with relevant stakeholders on matters relating to product safety, product testing, product integrity and social compliance
• Coach and train factory partners on good manufacturing practices to drive continuous improvement on quality management in manufacturing process
• Lead trouble shooting in conjunction with factory partners to resolve production related issues. Escalate issues to upper management and merchandising partners on a timely manner.
• Investigate on customer’s complaints with root cause analysis; and develop corresponding CAPs to drive improvement
• Develop regular KPI reporting and follow actions to drive continuous improvement
• Lead on-boarding training to new vendors/factories
• Champion performance management in managing goal setting and performance review. Develop success plan and corresponding follow up actions.
  
  

Our Best Fit Candidate Would Have

Competency Requirements ((if applicable))

Leadership Commitments:

• Inspire Others
• Grow Talent
• Advance DE&I
• Spark Ownership
  
  

Behavioral Competencies:

• Decision Making.
• Communication.
• Collaboration.
• Conflict Management and Problem Solving.
• Driving Execution.
  
  

Language Proficiency:

Fluent in: English

Specific Working Conditions

Frequency of Travel: As required.

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Centric Brands is an Equal Opportunity Employer.