Manager Remittance - Cash Management Operations

Job Summary

Ensures operations of the team are conducted in accordance with Management, Group Policy and Departmental Operating Manuals, Group's Guidelines for Money Laundering, the agreed customer service standards, the operational risk and State Bank's statutory requirements

Key Responsibilities

• Creation of customer and correspondent's confidence and trust in the ability of SCBPL for processing of funds transfers promptly and efficiently.
• Profitability, growth and portfolio retention of Consumer and Corporate Banking by achieving desired customer satisfaction.
• Minimising operational risk & upholding Bank's reputation by complying with Group and Central Bank rules & regulations.
• Service quality by adhering to Service Level Agreements.
• Improvement of workflow and cost reduction by participating in automation programmes
  
  

Key Stakeholders

• Compliance, FCR, Credit, Business, CRES, MMU,FM SALES, GTO, Branch Operations.
• Branch & Operation Managers of Correspondent & Beneficiary Banks.
• Customers
• SBP, FIA, NAB, Core Banks, FBR
• Customers, SECP
  
  

Other Responsibilities

• To provide high quality service to customers.
• Establish service standards and ensure that they are achieved.
• To build a service culture in operations.
• To be proficient in dot OPAL, RCMS, SC Star, STS, EOps etc.
• To user test all enhancements on the model system
  
  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.