MSIT and ADM Engagement Manager

Join our Team

About this Opportunity:

We are seeking a results-driven IT leader with a strong track record in IT Services to lead Pre-Sales for Managed Services (MS) IT and Application Development & Maintenance (ADM) across the Middle East and Africa. You are accountable for MSIT/ADM business contract renewal, farming and expansion and supporting business development engagement when is needed. You will take the Role of End-to-end CSR Post SDP1 for all qualified opportunities. Reporting to the Head of BOS IT Services, you will collaborate with Sales, SDU India, Domains, and MA Strategy and business development entities to ensure competitive solutions for effective delivery fulfilling customer’s requirements and expectations.

What you will do:

• Serve as the primary engagement lead for contract renewals and business expansion across the MS IT & ADM portfolio.
• Coordinate and orchestrate with internal teams (Sourcing, SDU, CU, BA) to secure optimal solution and offers for customers.
• Ensure customer satisfaction by delivering solutions that maximize value and efficient service.
• Drive profitable deals, risk mitigation, and support pre-sales, sales, delivery, and lifecycle management.
• Oversee on-time, on-budget project delivery.
• Represent Ericsson interests within customer related to MSIT/ADM, providing insights on lifecycle management and operations.
• Promote operational efficiency, process improvements, and automation to enhance quality and project margins
  
  

Leadership Expectations

• Demonstrate cross-functional leadership, mobilizing support across functions and teams.
• Exhibit strong collaboration, communication, and fact-based decision-making.
• Foster a people-centric leadership style with empathy.
  
  

Sales & Customer Focus

• Proven ability to drive multi-million-dollar sales and manage complex contracts.
• Deep knowledge of contracting, commercial models (fixed price, capacity-based), and customer operations in Core, IT (OSS/BSS), and ADM.
• Translate portfolio capabilities into business value for customers.
• Lead technical and business discussions at all levels, including customers’ D and C-suite and Ericsson main stakeholders.
• Identify and manage risks, with a focus on simplification and cost optimization.
• Experience in consultative selling, identifying strategic opportunities, and business justification.
  
  

Functional & Technical Expertise

• In-depth experience with MS IT, LCM, and ADM best practices and delivery.
• Demonstrated financial improvements and cost savings.
• Experience in continuous improvement for mainIT systems, enhancing customer satisfaction and KPIs.
• Expertise in Ericsson Service Delivery processes, agile and DevOps models.
• Strong knowledge of OSS/BSS/Cloud NFViO, Agile/SAFe, ALM tools, DevOps toolchains, automation, and emerging technologies (Cloud, OPNFV, Containers, Microservices).
  
  

The skills you bring:

• University degree in Business, Engineering, or ICT.
• 5+ years in MSIT/ADM presales.
• 5+ years in delivery of Managed Services and/or ADM.
• 10+ years in the telecom network industry.
• Strong record of sales and C-level engagement.
• Proven delivery experience in the domain.
  
  

Would you like to take a tour to “Life at Ericsson MEA”, visit short video https://youtu.be/3_O_MTt0PAY?si=HnqI4J3gpj2papL

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Türkiye (TR) || Istanbul

Req ID: 767092