Online Order Support VA
TalentPop App
Date: 12 hours ago
City: Karachi
Contract type: Full time
Remote
Join TalentPop App as a Brand Concierge - Online Order Support VA!
At TalentPop App, we partner with fast-growing online businesses to provide exceptional customer experiences that go beyond the transaction. As a Brand Concierge, you will be at the heart of delivering a premium, personalized experience to our clients' customers, ensuring every interaction reflects the brand's identity and values. If you’re passionate about building relationships, offering tailored support, and ensuring a seamless shopping journey, this role is for you!
We’re looking for a dependable and customer-focused Brand Concierge - Online Order Support VA who can support customers with their orders while providing a premium, concierge-level experience. If you're ready to thrive in a fast-paced, fully remote team, we’d love to meet you!
What You’ll Do
Ready to be the face of a brand and provide an exceptional online shopping experience? Apply now to become a Brand Concierge - Online Order Support VA at TalentPop App!
At TalentPop App, we partner with fast-growing online businesses to provide exceptional customer experiences that go beyond the transaction. As a Brand Concierge, you will be at the heart of delivering a premium, personalized experience to our clients' customers, ensuring every interaction reflects the brand's identity and values. If you’re passionate about building relationships, offering tailored support, and ensuring a seamless shopping journey, this role is for you!
We’re looking for a dependable and customer-focused Brand Concierge - Online Order Support VA who can support customers with their orders while providing a premium, concierge-level experience. If you're ready to thrive in a fast-paced, fully remote team, we’d love to meet you!
What You’ll Do
- Provide exceptional, personalized service through phone, live chat, email, and SMS — assisting with inquiries related to orders, products, returns, and refunds.
- Act as the voice of the brand, ensuring all customer interactions reflect the company’s identity, tone, and values.
- Assist customers with order-related inquiries, including tracking, returns, and exchanges, while ensuring a smooth and satisfying experience.
- Engage with customers beyond basic support, fostering long-term relationships that enhance brand loyalty and customer retention.
- Maintain accurate records of customer interactions and feedback to provide insights that can improve service and help the internal team refine the customer experience.
- Share insights and trends with the internal team to continually improve the customer experience and brand representation.
- 1+ year of experience in customer service, online support, or e-commerce, with a focus on personalized customer engagement.
- Strong communication skills — both written and verbal — with a friendly, professional, and solution-oriented approach.
- Familiarity with Shopify, Zendesk, Gorgias, or similar platforms is a plus.
- Ability to remain calm and resourceful when handling customer concerns, always striving to deliver top-tier service.
- Strong organizational skills and attention to detail.
- Comfortable working remotely and independently in a fast-paced environment.
- Earn commissions and enjoy annual performance-based raises.
- Paid time off to relax and recharge.
- HMO health coverage or health stipend to support your well-being.
- Performance and recognition bonuses to celebrate your contributions.
- 100% permanent work-from-home setup — skip the commute!
- A supportive, friendly team culture with real opportunities for career growth.
Ready to be the face of a brand and provide an exceptional online shopping experience? Apply now to become a Brand Concierge - Online Order Support VA at TalentPop App!
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Director, Economist, Pakistan)
Standard Chartered,
Karachi
5 hours ago
Key ResponsibilitiesResponsible for delivering a range of client-led research approaches for content, content delivery and client engagement primarily on Pakistan and other MENAP economies to clients globally. The candidate will be recognised as best-in-class on coverage economiesUndertake in depth research on Pakistan and other MENAP economies and markets for publications and presentationsConstruct and manage databases and prepare charts for research...
Deputy General Manager Capacity & Design Validation
K-Electric,
Karachi
2 days ago
PurposeThis position is responsible to provide technical support through network simulations studies to evaluate technical losses, network health, system reliability, efficiency and flexibility ultimately contributing to the company’s objective of providing reliable power to consumers.This position is also responsible for capacity planning and design proposals for network grids in coordination with GM Capacity Planning. This includes preparation of proposals related...
HUMAN RESOURCES INTERN
IRD Global,
Karachi
6 days ago
Job DescriptionDepartmentHuman ResourcesReporting ToSenior OfficerGradeInternEmployment TypeFull-Time (Contractual)LocationKarachi, PakistanJOb PurposeThe HR Intern will support key HR functions such as job description development, employee record management, and recruitment coordination, contributing to the overall efficiency of the HR department.ResponsibilitiesCollaborate with HR team members to create, revise, and maintain job descriptions for a variety of roles across the organization.Organize and update employee records, ensuring...
