Operations Executive

Dubizzle Labs


Date: 2 weeks ago
City: Lahore
Contract type: Full time
At Dubizzle Labs, we are looking to further expand our Pakistan engineering office of already 400+. We are most interested in bringing on board colleagues who love to learn, perform, and teach. We are building a high-quality engineering environment with a super focus on delivering value to customers. Your primary responsibility would be to build world-class suite products to support the hyper-growth of our businesses in 10 countries.

Job Responsibilities

  • Review and confirm incoming customer orders on a daily basis.
  • Coordinate with sellers to ensure timely order acceptance, packaging, and dispatch readiness.
  • Liaise with logistics partners for daily pickups and parcel tracking.
  • Follow up with sellers proactively in case of delays or missing order updates.
  • Identify and escalate operational bottlenecks to ensure SLA compliance.
  • Monitor and update internal dashboards/systems with real-time order statuses.
  • Handle order-related queries from sellers and customers.
  • Support operational improvements to streamline fulfilment processes.
  • Prepare daily/weekly reports on order status, delays, or unfulfilled orders.

Job Requirements

  • 1–2 years of experience in e-commerce marketplace operations or order fulfilment.
  • Strong hands-on experience in seller coordination, logistics follow-ups, and end-to-end order management.
  • Proficient in using order management tools or internal dashboards.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment with strong attention to detail.

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