Operations Manager

Position Overview

Job Context:

In accordance with Anti-Money Laundering and Combating the Financing of Terrorism (AML/CFT) requirements institutions such as Deutsche Bank Pakistan (DBAG), are obliged to perform KYC checks on all potential clients and related parties at the client on-boarding stage as well as on a regular ongoing basis for all existing clients. These checks and reviews are made in strict accordance with requirements defined by our regulators and internal policy on client adoption.

Furthermore, on-boarding also needs to be conducted in line with other regulatory requirements including MIFID, Dodd Frank, EMIR and FATCA

A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimised and that the client experience is positive. We are proud of the professionalism of our people, and the work they do. In return, we offer excellent career development opportunities to foster skills and talent.

Your Role:

• The Operations Manager is mainly responsible for oversight and management of employees / teams reporting into and has an expert or deep understanding of the business, process and/or product.
• They are responsible for driving transformation and continuous improvement, leading programmes or projects. They also manage and foster relationships with various stakeholders and/or vendors.
• They create robust management and team structures through rigorous recruitment and people development initiatives, ensuring the team is positioned well to execute a high standard of delivery and results within a controlled environment.
• They are also ultimately responsible as final escalation point for department, controls, key process and risk indicators. They have accountability for budgets, vendor relationship and cost management.
• They lead by example in supporting the Bankwide regulatory agenda, being proactive in the recognition and management of risk, leading or sponsoring change programmes.
• They ensure that key processes and risk indicators, controls, service level agreements and vendor management are adhered to and evidenced; this includes creating a strong culture of risk mitigation and management.
  
  
  

Your Key Responsibilities:

• Direct, manage and oversee of the quality of delivery across Client Due Diligence (CDD) teams and direct reports
• Produce metrics / reporting related to department performance, risk quantification and stratification, and resource capacity limitations
• Local demand management and resource planning, ensuring adherence to service level agreements
• Manage ad hoc allocation of priority cases to respective Makers and Checkers and handle the communication to the team
• Acts as a role model in relation to the values and beliefs, internal policies and regulatory requirements
• Ensure all reporting (MIS) meets business, regulatory and internal reporting expectations
• Ensure quality of CDD operations, in line with AFC related regulatory and policy changes and industry
• Assist with monitoring quality and identify training gaps, working with the AML team in delivering ad hoc KYC/AML refresher training
• Manage escalations and handoffs to AFC function
• Build and maintain effective relationships with business managers, AML, Compliance, Credit, Management and other backoffice areas
• Assist business colleagues and Client Onboarding Analysts with solving complex and special issues.
• Work with Onboarding process stakeholders with regards to continuously improving processes
• Provide support to project teams
• Assist and lead on key KYC Operations specific projects and initiatives
• Act as local KYC Ops representative during internal/external audits and KYC related queries
  
  
  

Your Skills and Qualifications:

• Pakistan National, University Graduate
• Fluency in English essential
• Knowledge of local AML/KYC requirements
• Minimum 6 years relevant working experience in a Corporate Bank preferably in an international bank
• Minimum 3-4 years relevant management experience in a KYC/AML on boarding related role
• Strong working knowledge of Corporate & Investment Banking products
• Proven track record of internal / external stakeholder management
• Skilled at working in and flexibly adapting to an international, fast paced banking environment
• Ability to take a risk-based approach and equally balance risk and business
• Strong organization and prioritization skills, profound decision making skills
• Diligent working style, strong analytical skills and solution-oriented problem solving
• Distinct client and service orientation
• Strong team management & leadership skills
• Excellent communication skills and ability to work in virtual global teams and a matrix organization
  
  
  

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.