Partner Operations Manager

About Flipdish

We’re Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we’ve evolved around our customers and their needs. We’re not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.

We go to great lengths to understand our customers (check out our C-suite on work experience). We’re food industry natives. We’ve worked in busy kitchens and run busy restaurant franchises. We don’t just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.

About the Role

As a Partner Ops Manager, you're tasked with owning operations across the BD/Partnerships team to ensure that we are enabling our partners with tools and resources to succeed, streamlining internal/external partner-related processes, and providing the business with visibility into how the team is performing. You will work closely with internal stakeholders and partners (at times) to own revenue collection, referral flows, partner portals, and internal trackers and reports. In this role you will have the opportunity to build and own your own tools and process.

Key Responsibilities

• Track and collect revenue from all Channel Partners and monetized partners
• Own partner facing tools (e g. PRM)
• Own and oversee BD/Partnerships SFDC requirements (e.g. Implement more detailed fields/tagging for improved tracking, Implement improved referral workflows/tracking systems
• Own and maintain Partner commission payout process
• Own BD/Partnerships team Notion page and enablement materials
• Own inbound and outbound referral flows and process updates
• Build Partner ops processes that can be scaled across all regions
• Closely collaborate with the wider partnerships team to update trackers and reports (incl. Master partnerships tracker)
• Partner cross-functionally with the Sales, Sales Ops, Partner Marketing, Customer Success, and integration and extensions team
• Onboarding teams to report on lead generation and revenue goals.
• Educate and train/partners and internal stakeholders on new tools and processes
• Lead implementation of various cross-functional initiatives (Marketing, Sales Ops, training) to support BD & Partnerships KPI achievement
• Leader for Partner Operations and required to build and expand the team as the business grows

You Are:

• Leader: empathetic, clear communication with ability to present internally and externally
• Communicator: creative, innovative, strategic
• Hustler: analytical, data-driven, trend identifier
• Organized: scale in mind, logical, system oriented
• Deep experience of working with data and modelling using excel
• Proven ability to build working relationships with people from other departments

Why Join Flipdish?

• Be part of a high-growth, globally recognised company at the forefront of the food-tech industry.
• Collaborate with a talented and diverse team from around the world.
• Opportunity to make a meaningful impact on Flipdish’s growth and success.
• Competitive salary and benefits package.
• A supportive and inclusive work environment.

Our culture

At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it is!). But, this all depends on our employees. And that’s because we trust our employees to define what sort of an employer Flipdish is.

Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.

We’re focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!

So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don’t see an opening just yet, do get in touch and register your interest with us anyway. We’ll be in touch as soon as something suitable opens up.

Don’t be shy. Apply.

We know that imposter syndrome can be a thing. Don’t let it be. We want enthusiastic people from all backgrounds. If you feel like you’re up for working with us, get in touch.

We also understand some candidates might need assistance. That’s not a problem in the slightest. Just reach out to us, we’d love to hear from you.