Product Owner

servicePath is an innovative provider of commercial software for IT Service Providers, specifically managed Services and Cloud Computing providers.

We are strong proponents of leveraging Artificial Intelligence to drive innovation, aligning with our core value of continuous improvement. By integrating AI into our workflows, we enhance productivity, streamline processes, and elevate our solutions to new heights.

To learn more about our corporate values and how AI shapes our approach, visit our website.

Job Description:

As a Product Owner at servicePath, you will play a pivotal role in shaping the direction and success of our CPQ+ software product. You will collaborate closely with stakeholders to deeply understand their needs, translate those needs into actionable requirements, and guide the agile software development team in delivering solutions that exceed customer expectations. Your ownership of projects and commitment to continuous improvement will be instrumental in driving customer satisfaction and ensuring the ongoing success of our products.

At servicePath, we seek candidates who are eager to enhance performance by leveraging tools and technologies like AI. Our goal is to streamline tasks, increase efficiency, and maximize productivity, making work more manageable while driving organizational success.

About the Job:

• Position: Product Owner
• Department: Product Department
• Reports to: Product Director
• Shift: Day Shift
• Position: Full Time
• Location: Pakistan
• Location Type: Remote

Key Responsibilities:

1. Own project deliverables from initial requirements through to delivery, taking full responsibility for the customer outcome—not just the delivery itself.
2. Lead requirements gathering sessions with stakeholders, ensuring clear articulation and documentation of business and technical requirements.
3. Lead a team of Software Business Analysts.
4. Define solutions to complex business problems in collaboration with technical and subject matter experts, focusing on maximizing stakeholder value.
5. Conduct User Acceptance Testing throughout the software development lifecycle to validate that delivered solutions meet customer needs and expectations.
6. Create customer-facing documentation for features and enhancements, ensuring clarity and usability.
7. Contribute to the continuous improvement of agile procedures and processes, leveraging your insights and experiences to drive efficiency and effectiveness.
8. Utilize business process analysis and competitive product analysis to elicit requirements, conduct gap analysis, and present findings to stakeholders.

Key Competencies and Experience:

Minimum Requirements:

• 5-6 years of experience in a Software Business Analyst or related role within the B2B software industry.
• Exceptional communication skills with a strong customer focus.
• Good understanding of the sales cycle in enterprise businesses.
• Ability to think strategically, analyze market trends, and translate insights into a compelling product vision and actionable plans.
• Strong analytical skills with the ability to solve complex problems.
• Demonstrated ability to manage multiple projects concurrently from inception to completion.

Core Competencies:

• Critical thinking
• Analytical skills
• Problem-solving skills
• Communication skills

Preferred Qualifications:

• Familiarity with CRM, CPQ, and Sales Management business systems.
• Understanding of the technology and/or managed services industries.
• Proficiency with Jira and Confluence for project management and collaboration.
• Advanced skills in the Microsoft Office suite.
• Certification in Product Management (e.g., Certified Scrum Product Owner).

Background Checks and Ethical Conduct:

servicePath conducts background checks as part of its hiring process. We take integrity seriously, fraudulent misrepresentation, identity deception, or unauthorized subcontracting will result in withdrawal of an offer or termination.

Equal opportunity Employer:

At servicePath, we celebrate diversity and are committed to creating an inclusive workplace where everyone is valued and respected. Employment decisions are made based on merit without regard to race, gender, religion, nationality, sexual orientation, disability, or other protected characteristics.

If you are an existing employee interested in this role, submit your resume and reach out to HR for a confidential discussion about the next steps.

Budget:

20K – 22K USD per Annum + Annual Performance Bonus