Product Support and Onboarding Engineers

Arrivy


Date: 3 weeks ago
City: Lahore
Contract type: Full time

Arrivy is looking for passionate "Product Support and Onboarding Engineers" to join our team in Lahore. This role is crucial in delivering a seamless onboarding experience for clients. You will drive successful implementations, optimize product adoption, and enhance customer satisfaction.


Responsibilities:

  • Onboarding & Implementation: Guide clients through system setup, training, and troubleshooting
  • Project Management: Oversee multiple onboarding projects, track progress, and meet deadlines
  • Client Engagement: Serve as the primary point of contact, ensuring clear communication and support
  • Customer Success: Advise clients on best practices to maximize value and long-term satisfaction


Requirements:

  • 1+ years in a client-facing role (onboarding, customer support, or implementation)
  • Strong problem-solving, organizational, and technical troubleshooting skills
  • Excellent communication with the ability to explain technical concepts to non-technical users
  • Passion for delivering exceptional customer experiences
  • Able to work from 3PM-12PM and 6PM-3AM PKT


Why Join us?

  • Global Exposure
  • Career Growth & Advancement
  • Recognition Programs
  • Cutting-Edge Tools & Technology
  • Diverse & Inclusive Culture


Apply Now: https://forms.gle/MT2TrchsxksUAmdu9


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