Program Manager

About ClearGrid (CG)

ClearGrid is revolutionizing the debt resolution space through advanced AI and analytics. We operate at the intersection of finance, technology, and customer experience to deliver data-driven solutions for our clients. Join a fast-paced startup environment where innovation meets impact.

Mission

Scorecard Overview:

The Program Manager in the Founders’ Office will drive strategic initiatives and optimize operational efficiency to support the Founders’ vision for growth. This role requires working closely with the Founders to ensure seamless execution of projects, with a focus on impact, scalability, and aligning the company’s strategic objectives.

Key Outcomes

• Strategic Projects Execution (30%)
• Successfully lead and deliver at least 3 high-impact strategic projects per quarter that directly contribute to ClearGrid’s growth and operational goals.
• Ensure projects are completed on time, within scope, and deliver measurable results aligned with company priorities.
• Develop project plans, including goals, timelines, and resource allocation, with regular progress updates to the Founders.
• Cross-Functional Alignment (25%)
• Establish clear communication channels between the Founders’ Office and key departments like product, operations, sales, and customer success.
• Facilitate cross-departmental collaboration to ensure smooth coordination and minimize bottlenecks in the project lifecycle.
• Create and maintain a system for tracking and reporting progress on key projects, making adjustments as needed to maintain alignment with company objectives.
• Process Improvement (20%)
• Identify and implement at least 3 improvements in internal processes every quarter that enhance efficiency and reduce operational friction.
• Develop and implement standard operating procedures (SOPs) to ensure consistent project management practices across departments.
• Measure and report the impact of implemented improvements in terms of time saved, increased productivity, or cost reductions.
• Data-Driven Insights & Analysis (15%)
• Conduct market research, competitor analysis, and industry trend assessments to inform strategic decision-making by the Founders.
• Prepare and deliver monthly reports with actionable insights, highlighting new opportunities or areas for improvement.
• Support the Founders in preparing presentations for board meetings, investor pitches, and strategic discussions.
• Team Development & Mentorship (10%)
• Provide guidance and mentorship to junior team members, fostering a culture of learning and continuous improvement within the Founders’ Office.
• Identify skills gaps within the team and recommend training or resources to support professional growth.
  
  

Competencies

• Analytical Thinking & Problem Solving
• Ability to break down complex problems and develop innovative solutions that align with CG’s strategic goals.
• Strong quantitative and qualitative analysis skills to support data-driven decision-making.
• Project Management & Execution
• Proven track record of leading projects from concept to completion with a focus on delivering results.
• Skilled in creating project plans, managing resources, and adapting strategies to achieve goals.
• Communication & Influence
• Exceptional ability to convey complex information clearly to a variety of stakeholders, from team members to senior leadership.
• Capable of building relationships across departments to drive collaboration and alignment.
• Adaptability & Resilience
• Thrives in fast-paced environments and adjusts quickly to changing priorities.
• Demonstrates resilience when facing challenges and remains solution-oriented.
• Strategic Thinking & Business Acumen
• Understands the broader market dynamics and can translate trends into strategic opportunities for CG.
• Keen awareness of how each project ties into the company’s mission and long-term goals.
  
  

Why Join ClearGrid?

• Impact: Shape the future of debt resolution in the MENA region as a key member of the Founders’ Office.
• Growth: Work alongside experienced founders, gaining insights and exposure to multiple aspects of the business.
• Flexibility: A dynamic work environment with flexible remote work options.
• Culture: Be part of a culture that values innovation, learning, and collaboration.