Project Coodinator - CET
i2c Inc.
Date: 2 weeks ago
City: Lahore
Contract type: Full time
Job Description
- Plan and implement client strategy to strengthen and grow relationships post-sale.
- Monitor progress and growth against key initiatives and articulate results.
- Provide ongoing support and education for clients to best leverage all i2c’s extensive platform capabilities.
- Develop solutions and provide recommendations for client’s business growth.
- Proactively monitor and report overall relationship sentiment to key stakeholders, resolving issues and initiating dialogue as appropriate.
- Conduct client reviews and provide updates on projects and open items.
- Provide advice and consultation through business reviews.
- Sound understanding of client issues from both business and technical perspectives.
- Liaise with Engineers and Product Managers to seamlessly provide an excellent client experience.
- Maintain a working general and technical knowledge of i2c’s products and services.
- Education: BS(CS), BS(EE), BBA, MBA/MSPM, SPM
- Experience: 2 Years
- 2 to 4 years of client-facing positions as an account manager, client manager, professional services consultant. (There is a flexibility in the required experience based on the tenure at i2c)
- Strong understanding of payments and customer needs.
- Excellent organization and prioritization skills with an emphasis on managing client demands and priorities.
- Client-focused, results driven with a proven background of client relationship building.
- Evidence of leadership, initiative, accountability, productivity, and teamwork required.
- Exceptional oral and written communication skills and an ability to synthesize and articulate complex topics into simple, clear communications to multiple levels of the organization.
- Ability to work independently in a fast-paced deadline driven environment.
- Strong strategic and analytic thinking skills combined with an attention to detail.
- Hands-on OTRS & JIRA is a must.
- Knowing how to navigate through i2c/organization to get the task done.
- Familiar with RPC & EPQI process
- Experience handling change requests, creating BRDs, and logging Q&A.
- Familiar with any/all the below would be a plus.
- I2c Planner
- Moodle
- SharePoint
- Salesforce
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