Quality Assurance Executive

ibex


Date: 2 days ago
City: Karachi
Contract type: Full time
Ensure service delivery aligns with established quality standards, elevating customer satisfaction and operational efficiency. Drive continuous improvement through meticulous evaluation, fostering excellence in the BPO organization.

  • Graduation / Intermediate and pursuing Graduation
  • MS Office and good Reporting Skills
  • Excellent Communication and Interpersonal Skills
  • Teamwork, Discipline, and Time Management
  • Strong Communication
  • Analytical Skills
  • Target Oriented
  • Pressure Handling
  • Monitor and assess customer interactions to align with quality benchmarks, ensuring consistent service excellence.
  • Analyze evaluation data for actionable insights, driving data-backed decisions that enhance customer experiences.
  • Collaborate cross-functionally to develop training programs, streamline processes, and maintain high service standards.
  • Identify process gaps, suggest enhancements, and contribute to efficient workflows and increased customer satisfaction.
  • Provide constructive feedback to agents, empowering skill development for improved customer interactions.
  • Ensure adherence to policies, regulations, and standards during customer interactions, upholding service integrity.
  • Collaborate with Customer Experience teams to identify pain points, enhancing satisfaction and loyalty through improved journeys.

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