Quality Assurance (QA)
Pakistan Hiring
Date: 1 week ago
City: Lahore
Contract type: Contractor
Job Details
Category: Customer Service Career Level: Entry Level Experience: Fresh Graduate Required Qualification: Intermediate Requires Traveling: No Salary: 80000 - 100000 PKR Salary Type: Per Month Total Vacancies: 50 Skills customer experiencefluent arabicoutstanding time management
Description
Job Description
Responsible for acting as a liaison between our customer(s) and the respective client and ensuring compliance of process and policies.
Job Description
Interact with agents to provide and process information in response to their customer’s inquiries, concerns and requests about products and/or services.
Collaborate and build relationships with agents to strengthen service competitiveness
Communicate timely back to agents, track and resolve any issues regarding the service
Contribute to customer development role
Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score while ensuring Compliance
Job Specifications
O Levels/Matric or above
Excellent command over verbal & written on Arabic
Proficiency with MS Office particularly MS Excel
Flexibility & Adaptability
Customer-centric attitude
Emotional Intelligence and Critical Thinking
Self-motivated, assertive and responsive
Perks & Benefits
Medical Insurance
Permanent Employment Status
Provident Fund
Internal Job Opportunities
Annual Leaves
Leaves Encashment
Referral Bonus
Company Pick & Drop
Job Specification
ibex. is in search of talented and motivated individuals for the post of Quality Assurance (QA) in the field of Customer Service in one of their office located in lahore - Pakistan. The ideal candidate should have intermediate qualification and atleast fresh graduate of experience. The position require customer experience, fluent arabic, outstanding time management mandatory skills. This is a Full-Time on rotation job.Salary vary between 80k to 100k (PKR) per month depending upon skills and years of experience candidate got.
About Ibex.
ibex. is a public listed company on NASDAQ. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!
Category: Customer Service Career Level: Entry Level Experience: Fresh Graduate Required Qualification: Intermediate Requires Traveling: No Salary: 80000 - 100000 PKR Salary Type: Per Month Total Vacancies: 50 Skills customer experiencefluent arabicoutstanding time management
Description
Job Description
Responsible for acting as a liaison between our customer(s) and the respective client and ensuring compliance of process and policies.
Job Description
Interact with agents to provide and process information in response to their customer’s inquiries, concerns and requests about products and/or services.
Collaborate and build relationships with agents to strengthen service competitiveness
Communicate timely back to agents, track and resolve any issues regarding the service
Contribute to customer development role
Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score while ensuring Compliance
Job Specifications
O Levels/Matric or above
Excellent command over verbal & written on Arabic
Proficiency with MS Office particularly MS Excel
Flexibility & Adaptability
Customer-centric attitude
Emotional Intelligence and Critical Thinking
Self-motivated, assertive and responsive
Perks & Benefits
Medical Insurance
Permanent Employment Status
Provident Fund
Internal Job Opportunities
Annual Leaves
Leaves Encashment
Referral Bonus
Company Pick & Drop
Job Specification
ibex. is in search of talented and motivated individuals for the post of Quality Assurance (QA) in the field of Customer Service in one of their office located in lahore - Pakistan. The ideal candidate should have intermediate qualification and atleast fresh graduate of experience. The position require customer experience, fluent arabic, outstanding time management mandatory skills. This is a Full-Time on rotation job.Salary vary between 80k to 100k (PKR) per month depending upon skills and years of experience candidate got.
About Ibex.
ibex. is a public listed company on NASDAQ. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!
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