Receptionist

Introduction

The Aga Khan University Hospital (AKUH) is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 Off-Campus Hospitals, 30+ Medical Centres, and over 290+ Clinical Laboratories, 30+ Pharmacies in over 120+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The hospital provides zakat for those patients who are eligible, and the health systems offers generous patient welfare to support those in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing
As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment

Responsibilities

You will be responsible to:

• greet patients and other customers in a polite, professional and helpful manner, and provide necessary instructions
• schedule appointments of patients with the doctors using Outpatient Management System and ensure smooth functioning of clinics through timely confirmations and cancellations
• answer phone calls promptly and courteously, and provide the required information to callers
• guide patients for diagnostic tests preparation, coordinate with doctors for clinical summaries and take care of necessary dispatches
• provide appointments schedule doctors before clinic start time and ensure that the clinic area is properly
• receive cash from patients for services provided as per the fee structure and submit Daily Revenue report to the supervisor or his designee at the end of clinic so that record of cash transactions can be maintained
• create new patient medical record after seeking necessary information and provide medical record card
• coordinate with nursing staff for addressing day-to-day clinic problems
• manage patient queries and problems to ensure smooth functioning of clinics
• ensures availability of all forms/ slips to be used by nurses and physicians and keep patients’ files or charts neat, clean and replenished at all times for reference.

Requirements

You should have:

• a Bachelor’s degree
• one year of experience, preferably related to front desk or customer services
• good interpersonal skills, particularly communication skills
• good knowledge and proficiency in basic computer applications such as Microsoft Office
• ability to multi-task and work effectively in a fast-paced, professional environment
• ability to remain tactful, composed and calm in stressful situations
• ability to solve problems using creative and critical thinking skills
• willingness to work in shifts
• comprehensive employment reference checks will be conducted.

To Apply

Please send your detailed CV to [email protected] and mention position number"10026757" in the subject line.

Only shortlisted candidates will be contacted.

Applications should be submitted latest by January 12, 2025