Remote Customer Service Team Leader
TalentPop App
Date: 4 weeks ago
City: Lahore
Contract type: Full time
Remote
Join Our Team as a Team Lead at TalentPop App!
Are you an experienced leader with a background in customer service and e-commerce? TalentPop App is looking for dedicated Team Leads to manage and support our growing team of Virtual Assistants. If you're passionate about team performance and coaching, we want to hear from you.
Ideal Candidate
Full-Time, Long-Term
Monday to Friday, US Pacific Time (PST)
Compensation And Perks
Are you an experienced leader with a background in customer service and e-commerce? TalentPop App is looking for dedicated Team Leads to manage and support our growing team of Virtual Assistants. If you're passionate about team performance and coaching, we want to hear from you.
Ideal Candidate
- At least 3 years of experience as a Team Lead and 3 years in Customer Service
- Excellent English communication skills, both written and spoken
- Experience with Shopify, BigCommerce, or Amazon is a plus
- Familiarity with Gorgias, Zendesk, Freshdesk, or Intercom
- Proven ability to manage performance, attendance, and KPIs
- Experience conducting bi-weekly team coaching and 1-on-1 sessions
- Ability to support agent well-being and development
- Skilled in performance reporting and analysis
- Experience with performance reviews and career development planning
- Monitor and report on agent performance, attendance, and KPIs
- Provide regular coaching and support through 1-on-1s and team sessions
- Conduct performance reviews and make recommendations for promotions and development
Full-Time, Long-Term
Monday to Friday, US Pacific Time (PST)
Compensation And Perks
- Performance and recognition bonuses
- Annual salary increases
- Health stipend
- Paid time off
- Year-end bonus
- Personally-owned computer with at least an i5 processor (or equivalent)
- Minimum internet speed of 20 Mbps upload and download
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Software Engineer Intern
TCP Software,
Lahore
1 day ago
TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role. About TCP (TimeClock Plus)For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology...
UI/UX Designer
Milele,
Lahore
3 days ago
Job Purpose:We are looking to redesign our existing platform and transition it into a full-featured e-commerce experience. This is a high-visibility project that demands a creative, detail-oriented, and experienced UI/UX designer.Duties and Responsibilities: Redesign the current brochure website with a modern, elegant, and clean aesthetic. Create a comprehensive e-commerce user journey for vehicle listings, filtering, checkout, and post-sale interactions. Collaborate...
Field/ Storage QA Officer
PepsiCo,
Lahore
4 days ago
OverviewThe role is responsible to lead the Agro Quality Assurance agenda and manage the compliance to applicable PepsiCo Agricultural standards in procurement, handling, transportation and storage of Agro raw materials. The role is also responsible to manage the agro product quality and coordinate effectively with all stakeholders (Agro, Production, Farmers and storages) to align and execute action plan for improvement....
