Remote Customer Service Team Leader
TalentPop App
Date: 4 days ago
City: Karachi
Contract type: Full time
Remote
Join Our Team as a Team Lead at TalentPop App!
Are you an experienced leader with a background in customer service and e-commerce? TalentPop App is looking for dedicated Team Leads to manage and support our growing team of Virtual Assistants. If you're passionate about team performance and coaching, we want to hear from you.
Ideal Candidate
Full-Time, Long-Term
Monday to Friday, US Pacific Time (PST)
Compensation And Perks
Are you an experienced leader with a background in customer service and e-commerce? TalentPop App is looking for dedicated Team Leads to manage and support our growing team of Virtual Assistants. If you're passionate about team performance and coaching, we want to hear from you.
Ideal Candidate
- At least 3 years of experience as a Team Lead and 3 years in Customer Service
- Excellent English communication skills, both written and spoken
- Experience with Shopify, BigCommerce, or Amazon is a plus
- Familiarity with Gorgias, Zendesk, Freshdesk, or Intercom
- Proven ability to manage performance, attendance, and KPIs
- Experience conducting bi-weekly team coaching and 1-on-1 sessions
- Ability to support agent well-being and development
- Skilled in performance reporting and analysis
- Experience with performance reviews and career development planning
- Monitor and report on agent performance, attendance, and KPIs
- Provide regular coaching and support through 1-on-1s and team sessions
- Conduct performance reviews and make recommendations for promotions and development
Full-Time, Long-Term
Monday to Friday, US Pacific Time (PST)
Compensation And Perks
- Performance and recognition bonuses
- Annual salary increases
- Health stipend
- Paid time off
- Year-end bonus
- Personally-owned computer with at least an i5 processor (or equivalent)
- Minimum internet speed of 20 Mbps upload and download
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