Reservations Supervisor/Officer
IHCL
Date: 2 weeks ago
City: Hyderabad
Contract type: Full time
Job Responsibilities
Job Requirements
- Drives Revenue through the selling and up selling of reservations, room types and additional items.
- Provides qualitative customer service on every call.
- Answers customer inquiries, providing professional assistance to potential and existing guests on every call.
- Prepares daily reports like Business on Books, cancellation and creation report, VIP Arrival.
- Upsells products and accomodations whenever possible.
- Prepares accurate input of all data required to complete transaction.
- Ensures prompt & accurate reverts for all room related queries.
Job Requirements
*Responsible for room revenue maximization.
- Assists the Reserations Manager to ensure RevPar Leadership with consistent ADR increase thereby ensuring highest EBITDA for the hotel.
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