Revenue Operations Coordinator

TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role. 

About TCP (TimeClock Plus)

For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook. 

As a Revenue Operations Coordinator you will play a key role in coordination of:

Operations 

• Lead Verification and assignment 
• Opportunity validation
• Prepare and deliver presentations to leadership when requested 
• Attending sales team meetings to assist with any blockers that hinders moving deals forward 
• Providing support and coordinate regular reporting and ad hoc analysis request from sales leadership 
  
  

Correct amounts, term, product line 

• Sold Customer Validation
• Follow-up with sales, accounting, finance, other functional departments when necessary 
• Holding sales reps accountable for order accuracy and completion  
• Push through sales orders that require manual override to get to fulfillment 
• Assisting with order related issues and obstacles 
• Train sales reps on process and procedures 
  
  

Assist with creating training material preparation (User guides, videos, etc) 

• Root-cause identification and remediation of various sales related issues that need to improve thru training 
• Understand sales issues, and improve sales rep compliance by educating on correct process and procedures  
• Cross train within the RevOps teams and other departments on process and procedures 
• Partner with Sales Enablement to improve adoption, assist that team by providing correct up to date content
• Provide support to the field sales reps and sales managers to develop, coordinate and implement processes and quality improvement initiatives 
  
  

Editing quotes and opportunities as necessary 

• Ensuring completed orders are marked with specific codes so billing can invoice the order 
• Verify PO’s have matching address, value and products as the quote  
• Analyze data and validating data accuracy to eliminate downstream discrepancies
• Contracts lookup 
  
  

Salesforce, BoostUp, OutReach, Etc.  

• Assisting sales managers and sales reps to properly utilize sales tech stack software platforms 
• Assist with creating training material preparation (User guides, videos, etc) 
• Partner with Sales Enablement to improve adoption and collaborate on training content 
  
  

Contracts located in Salesforce or various stored places within the company 

• Scan documents into SalesForce 
• Review and vet potential for any RFP that possibly meets the requirements to respond 
• Monitor active RFP’s and ensure that timelines are met 
  
  

Reporting 

• Daily Stack Rankings 
• Daily Win Wire 
• Call Metrics  
• OutReach Stats Reporting 
• Producing Salesforce Reports for Managers/Sales Reps
• Reference Tickets 
• Identifying accounts based on the criteria of the ticket from both TAD and Salesforce 
• Obtain NDA’s for SOC II audit request for all products and provide current SOC II report when documents obtained  
• Other analysis as needed 
  
  

 System Administration 

• BoostUp 
• OutReach  
• Cross train with the RevOps team for all Admin duties 
• Reconfiguring to match our CRM, under guidance from Business Systems 
• Maintaining data integrity – bad contacts, bad emails, bounced etc.
• Assisting with and building sequences for inbound/outbound 
• Triggers – automating sequences based on lead source  
• Providing training to sales reps in SFDC and Outreach – for new hires this is coordinated with sales enablement as needed 
• Deleting accounts marked as “invalid in SFDC” by sales team 
• Account reassignments 
  
  

You are a strong fit for this role if you have:  

• 2+ years of experience in SaaS GTM / Revenue Operations  
• Experience in Salesforce and Outreach 
• Ability torespond and react to internal and external customers
• Strong analytical ability and presentation skills 
• Ability to balance simultaneous projects, evaluate workload and prioritize tasks based on criticality 
• Demonstrates highest level of detail orientation and organizational skills 
• Demonstrates a sense of urgency to attain and exceed desired results 
• Operates in a cooperative and collaborative spirit to achieve shared goals across multiple functions
• Displays excellent troubleshooting and creative problem-solving skills, know when to quickly act. 
• Bachelor's degree in a business-related function 
• Preferred experience with sales teams, sales partners or b2b customers
  
  

Benefits

• Competitive salary
• PTO and Sick leaves
• In-Patient Health insurance
• Provident fund and EOBI
• The work/life set up you need to be successful.
• A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skill set and create outstanding results
• The chance to make a genuine impact on the company’s growth
• Plenty of challenging work and the opportunity to stretch yourself
• The opportunity to work with amazing talent in a fast-growing company that really values their team
  
  

TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.