Sales Account Manager
Avanceon Middle East & South Asia
Date: 1 week ago
City: Lahore
Contract type: Full time
Job Description
Octopus Digital Ltd., a leading provider of innovative digital solutions, is seeking a dynamic and results-oriented Sales Account Manager to join our Aftermarket Support department in Lahore.
Key Responsibilities
Octopus Digital Ltd., a leading provider of innovative digital solutions, is seeking a dynamic and results-oriented Sales Account Manager to join our Aftermarket Support department in Lahore.
Key Responsibilities
- Account Management:
- Build and maintain strong relationships with existing clients, acting as their primary point of contact for all aftermarket support needs.
- Proactively identify and address client needs, ensuring a high level of customer satisfaction.
- Manage and coordinate the delivery of aftermarket support services, including technical support, maintenance, and upgrades.
- Sales and Revenue Generation:
- Identify and pursue upselling and cross-selling opportunities within existing accounts.
- Develop and execute strategic account plans to maximize revenue and profitability.
- Negotiate contracts and pricing to optimize revenue and client satisfaction.
- Problem Solving and Issue Resolution:
- Collaborate with technical teams to troubleshoot and resolve client issues efficiently.
- Escalate complex issues to appropriate stakeholders and provide timely updates to clients.
- Reporting and Analysis:
- Track and analyze key performance indicators (KPIs) related to account performance, revenue, and customer satisfaction.
- Prepare regular reports on account activities and sales forecasts.
- Bachelor's degree in Business Administration, Engineering, or a related field.
- Proven experience in account management, preferably in the IT or technology industry.
- Strong understanding of the technical aspects of digital solutions and services.
- Excellent communication and interpersonal skills, both verbal and written.
- Strong problem-solving and analytical skills.
- Ability to build rapport and trust with clients.
- Self-motivated, results-oriented, and able to work independently.
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