SalesForce Administrator

Position Summary

We’re looking for a Salesforce Administrator to manage and optimize our CRM systems, ensuring smooth operations and data integrity.

Responsibilities:

CRM Administration

• Manage and maintain the Salesforce or HubSpot CRM, including user setup, roles, profiles, permissions, reports, dashboards, and workflows.
• Ensure data accuracy, cleanliness, and integrity across the CRM database.
• Implement automation and improvements for lead management, sales tracking, and reporting processes.

Training & Support

• Train new users and provide ongoing training sessions for existing users to improve CRM adoption and efficiency.
• Develop training materials, SOPs, and user documentation tailored to both Salesforce and HubSpot (as required).

Audit & Compliance

• Conduct regular audits to ensure CRM processes are being followed.
• Monitor user activity and provide feedback for improved compliance and usage.
• Assist with audit trails and reporting for internal reviews or external stakeholders.

RFP/RFI Management

• Maintain and organize the RFP/RFI database.
• Oversee client registration processes and maintain up-to-date documentation relevant to US-based clients and industry compliance standards.

Key Requirements

• 3–5 years of proven experience in Salesforce and/or HubSpot CRM administration.
• Strong knowledge of CRM architecture, workflows, reports, and automation.
• Excellent training, communication, and documentation skills.
• Prior experience with CRM audits, data hygiene, and process improvements.
• Experience managing RFP/RFI documentation and understanding US B2B client standards is a plus.
• Ability to work independently in a night shift supporting US clients.

Preferred Qualifications

• Salesforce Admin certification and/or HubSpot CRM certifications.
• Familiarity with integration tools (Zapier, APIs, etc.).
• Experience in BPO or US-based client service environments.

Timings: US Business Hours

Location: Kashf Foundation Building, Johar Town, Lahore

Work Setting: Onsite