Salesforce Business Analyst III - Enterprise Solutions (Salesforce Business Analyst)

3 - 5 Years 1 Opening Hyderabad

Role description

Salesforce BSA
Consultant Job Description

Job Description:

A Salesforce Business
Analyst/Salesforce Consultant bridges the gap between business needs and
technical solutions within the Salesforce platform.

They gather and document
requirements, analyze business processes, and work closely with stakeholders to
design scalable Salesforce solutions.

Their role involves translating
business goals into functional specifications and collaborating with developers
to ensure successful system implementation.

They also test new features, provide training, and continuously
optimize Salesforce to align with evolving business strategies.

Responsibilities:

Gather and document business
requirements through stakeholder meetings and workshops.

Analyze current processes and
identify opportunities for Salesforce-driven improvements.

Translate business needs into
clear functional specifications and user stories.

Collaborate with Salesforce
admins, developers, and architects to design scalable solutions.

Create, present, and maintain
documentation; secure stakeholder feedback and formal sign-off.

Support system testing by
preparing test cases and coordinating user acceptance testing (UAT).

Deliver user training and
develop materials to drive Salesforce adoption.

Act as a liaison between
business users and technical teams to ensure solution alignment.

Monitor system performance and
recommend enhancements for continuous improvement.

Stay current on Salesforce
updates, features, and best practices to advise business strategies.

Key Role Requirement:

Bachelor s degree in business,
Information Systems, Computer Science, or related field.

3+ years of experience as a
Business Analyst, preferably within Salesforce ecosystems.

Strong understanding of
Salesforce products (Sales Cloud, Service Cloud, Experience Cloud, etc.).

Proven ability to gather,
analyze, and document business and technical requirements.

Experience creating process
maps, user stories, functional specs, and system documentation.

Excellent communication and
presentation skills for engaging stakeholders and securing stakeholders
acceptance and approvals.

Familiarity with Agile, Scrum,
or other iterative project management methodologies.

Ability to support testing
processes, including test case development and UAT coordination.

Strong problem-solving skills
and ability to recommend best practices and scalable solutions.

Required Certifications:

Salesforce Certified Business
Analyst.

Salesforce Administrator
Certification.

Additional Salesforce
certifications are a plus.

Skills

salesforce,business analysis,sales cloud,process mapping,

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.