Senior Account/Product Specialist - HL7, EMR

Job Description

We are seeking a dedicated and detail-oriented Senior Account/Product Specialist to join our dynamic team on-site. The ideal candidate will have a strong background in business analysis and account handling, with excellent communication skills and the ability to manage multiple tasks effectively. This role is crucial for ensuring the smooth execution of projects and maintaining strong client relationships.

Responsibilities

• Analyse business problems to develop and maintain project plans.
• Address client queries effectively, ensuring timely responses.
• Participate in daily and weekly meetings with internal stakeholders and clients, ensuring all parties are aligned and up-to-date.
• Play an active role in requirements elicitation, documentation, stakeholder coordination, implementation, and communication with both internal teams and clients.
• Act as a liaison between clients, business owners, implementation, and development teams to ensure clear and efficient communication of requirements.
• Collaborate with the support team and other stakeholders to resolve issues promptly.
• Recommend improvements to methodologies and processes for enhanced efficiency.
  
  

Requirements

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a relevant field.
• 3–6 years of experience as a Business Analyst, Account Handler, or in Technical Support.
• Excellent written and verbal communication skills.
• Strong analytical and critical thinking skills with the ability to understand and interpret complex documentation.
• Strong problem-solving abilities and attention to detail.
• Effective time management skills to prioritize tasks and meet deadlines.
• Solid understanding of the technical fundamentals of web-based applications.
• Experience with relational databases such as SQL Server or Oracle is a significant plus.
• Experience in troubleshooting within a Microsoft Windows environment.
• Experience working in a SaaS environment is a plus.
• Familiarity with enterprise systems such as JBoss and WebLogic.
• Working knowledge of XML and web services.
  
  

Preferred

• Knowledge of HL7 standards (V3 preferred).
• Experience with Electronic Medical Record (EMR) software such as EPIC, AllScripts, AdvancedMD, AthenaHealth, Elation or eClinicalWorks.
  
  

Shift Timings: Afternoon Shift, Evening Shift

About Us: Persivia and Soliton Technologies are AI-powered HealthTech platform that enables providers, payers, and large health care International organizations to deliver personalized, value-based care. By integrating clinical and claims data, we deliver real-time insights that drive improved patient outcomes, clinical performance, and operational efficiency.

Role Code: #ST25Q3SAS