Senior Ambassador
Abbott
Date: 2 weeks ago
City: Lahore
Contract type: Full time
Position: Senior Ambassador
Division: Core Diagnostics
Location: Lahore
Job Summary
The Abbott Sr Ambassador is responsible for driving client loyalty, growing existing business while improving profitability. Maintain accurate and up-to-date client data in MyDASH and Execute Account Plan tactics to grow existing business by closing menu gaps (adding on assays), selling DHS solutions, and upgrading and renewing service contracts
Major Responsibilities
Division: Core Diagnostics
Location: Lahore
Job Summary
The Abbott Sr Ambassador is responsible for driving client loyalty, growing existing business while improving profitability. Maintain accurate and up-to-date client data in MyDASH and Execute Account Plan tactics to grow existing business by closing menu gaps (adding on assays), selling DHS solutions, and upgrading and renewing service contracts
Major Responsibilities
- Develop a Strategic Growth Plan at the territory level and leverage the plan daily
- Weekly work with client on business process, amplification of their health system via CRDx globalized and established frameworks
- Conduct Client Business Reviews every 90 days (Operational reviews) to ensure our clients and Abbott are honoring their commitments and execute on identified client needs
- Act as Abbott point of contact for clients to handle any issues or support requests (ordering and shipping inquiries & product issues)
- Support renewal of existing business, with the Enterprise team, early in the process blocking competition from entering the account
- Work with client to ensure entire Abbott solution is being utilized as expected
- Assess utilization and inefficiencies on instruments and work with client to maximize testing capabilities
- Analyze test menu and ordering patterns to assess gaps and provide solutions
- Add solutions, including assays, software, and service offerings to help client achieve strategic priorities or improve efficiencies
- Deliver insights for operational improvement that will directly impact client KPI’s through assays, DHS, Hematology, and/or other solutions
- Drive Alinity, Hematology and Digital Health Solutions solutions at every account
- Continue to manage post-sales client support activities, such as Confidently operate all Alinity Instruments, Install and configure assays on the Alinity instrument ,Perform assay integration, calibration, precision, linearity, and method comparisons for the Alinity
- Exhibit and articulate our value proposition and solutions and consult with client to improve operations and KPI’s
- Deliver insights to clients, as well as Enterprise team and Develop relationships with all internal stakeholders i-e Lab Director, Department Supervisors ,IT Manager and Medical Director
- Maintain a high NPS score (OneNPS and tNPS) at each account and Address NPS “hot sheets”
- Leverage marketing collateral to demonstrate Core Diagnostics value i-e Client presentations ,Workshops (Educational and Abbott internal) ,Client Business Reviews and Lead integration activities Participate in implementation activities per Test of Record (TOR) process and Oversee progress of cross-functional implementation team (post-sale) with project manager
- Bachelor's degree; preferably BE/ME in Biomedical/Electrical/mechanical
- Minimum of 5-6 years’ experience of experience in Diagnostic Industry with an emphasis on managing and expanding existing accounts
- Ideally a proven track record in a similar position supported by management and customer references.
- Excellent product and industry knowledge
- Strong understanding of key stakeholders and customer dynamics
- Strong solution selling and relationship building skills
- Strong communications skills both verbal and written
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