Senior Analyst Client Services

IQVIA


Date: 5 days ago
City: Karachi
Contract type: Full time
Job Overview

Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.

Essential Functions

  • Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.
  • Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.
  • Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.
  • Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
  • Maintains effective internal communications with sales and client service support to keep all apprised-on activities with the client.
  • Monitors performance against existing service agreements and ensures client’s obligations are met.
  • Researches, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market.
  • May conduct product/services and process training for clients and other employees.
  • May conduct service meetings at client sites.
  • Represents IQVIA on external client projects.
  • May mentor and lead other client service reps and represent the manager in their absence.

Qualifications

  • Bachelor's Degree
  • Four (4) years of related work experience
  • One (1) to two (2) years' experience as an IQVIA Client Service Representative
  • Broad knowledge of the concepts, practices and procedures of the client service representative field
  • Broad knowledge of IQVIA products and the pharmaceutical industry
  • Meeting facilitation, presentation and training experience
  • Proficiency in PC applications, such as Excel
  • Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases
  • Demonstrated problem solving, analytical and strong customer service skills
  • Demonstrated ability to develop and maintain relationships in a diverse business environment
  • Ability to travel to clients and IQVIA offices as appropriate
  • Accreditation preferred in multiple business lines of IMS service certification program

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Consultant for Cost Effectiveness Analysis (PPFP)

CGPH-Pakistan, Karachi
1 day ago
Posted date 9th December, 2024 Last date to apply 9th January, 2025 Country Pakistan Locations Karachi Category Analyst Type Fixed-Term Position 1 Experience 10 years Position Overview: We are seeking a highly experienced and dedicated consultant with an extensive experience of conductig cost-effective analysis of health programs. The ideal candidate should have experience of working with healthcare programs, clinics, and...

Resident Medical Officer (Anaesthesiology)

Anaesthesiology, Medical College, Karachi
3 days ago
Introduction The Aga Khan University was founded in 1983 as Pakistan’s first private university, Aga Khan University is a not-for-profit institution and an agency of the Aga Khan Development Network. Starting in 2000, the University expanded to Kenya, Tanzania, Uganda, United Kingdom and Afghanistan. AKU began life as a health-sciences university. The Department of Anaesthesiology at Aga Khan University is...

Data Processing Officer

K-Electric, Karachi
1 week ago
Our employees are our company's greatest asset - they are our real competitive advantage. We possesse immense power of innovation, immagination and a desire to attract and retain the best; provide them with encouragement, stimulus, and make them feel that they are an integral part of the company's mission.Area of Responsibility  Will Be Responsible ForData Entry from documents and applications...