Senior Commercial Coordinator

About the Company

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About The Role

We are seeking a detail-oriented and proactive Commercial Coordinator to join our Enterprise Team. This role will be pivotal in supporting our commercial operations, ensuring smooth execution of enterprise partner relationships, and enabling growth across key accounts. The successful candidate will act as the backbone of the team, providing coordination, reporting, and cross-functional support to drive efficiency and excellence in delivery.

What You'll Do

• Account & Partner Support
• Assist the Enterprise Account Managers in day-to-day partner management.
• Coordinate onboarding and operational processes for new enterprise partners.
• Support in maintaining up-to-date partner records, contracts, and commercial terms.
• Ensuring partners are equipped with login credentials and internally raising requests for tablet changes/new tablet requests, ads requests and configurations, sending onboarding documents to the catalog teams to ensure outlets are live on time without default.
• Ensuring campaign activation and deactivation on time.
• Commercial Operations
• Track, monitor, and report on enterprise deals, campaigns, and performance KPIs.
• Coordinate and raise promotional campaigns and initiatives, ensuring their participation.
• Ensuring the correct discounts/value are being portrayed on the app and flagging/ rectifying accordingly.
• Ensure timely follow-up on action items and deliverables with stakeholders.
• Escalate technical or operational LIVE issues to relevant teams for resolution and following up with them for resolution.
• Cross-Functional Coordination
• Liaise with internal teams (Operations, Marketing, Finance, Legal, and Product) to support enterprise initiatives.
• Act as the first point of contact for resolving operational or administrative issues.
• Coordinate partner-related campaigns, ensuring alignment across teams and on-time execution.
• Process & Efficiency
• Assist in streamlining commercial workflows and implementing best practices.
• Identify opportunities for improving documentation, reporting, and partner communication.
• Ensure compliance with internal policies and procedures.
  

What You'll Need

• Bachelor’s degree in Business, Economics, or a related field.
• 1–3 years of experience in commercial coordination, account management support, or operations (preferably in tech, FMCG, or e-commerce).
• Strong organizational and multitasking abilities with attention to detail.
• Proficiency in MS Office/Google Workspace (Excel/Sheets, PowerPoint/Slides).
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to interpret data and generate insights.
• A proactive, solution-oriented attitude with the ability to work in a fast-paced environment.
  
  

What We’ll Provide You

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.