Senior Driver Operations Specialist

Hybrid Full-time Middle

Responsibilities

• Lead Driver Engagement Processes: Oversee and optimize activities focused on attracting, activating, reactivating, and retaining drivers, ensuring process efficiency and effectiveness.
• Mentor and Drive Team: Provide advanced training to agents, offering guidance to enhance their skills, improve performance, and maintain high levels of motivation.
• Monitor and Optimize KPIs: Analyze the driver funnel from app installation to order creation, identify performance trends, and implement data-driven strategies to improve key performance indicators (KPIs) across various territories.
• Design and Implement Motivational Programs: Lead the development and execution of innovative motivational initiatives and training programs to sustain agent engagement and foster growth.
• Develop Activation and Reactivation Strategies: Take ownership of adapting and continuously improving strategies to maximize driver activation and reactivation rates.
• Monitor Call Quality and Scripts: Oversee the development and effectiveness of call scripts, ensure high-quality interactions with users, and test various hypotheses to improve outcomes.
• Coordinate City Launches: Plan and coordinate city launches, setting clear objectives and providing the necessary tools. Travel to new cities to manage on-the-ground recruitment efforts and ensure successful launches.
• Supplier & Recruiter Relationship Management: Manage and strengthen relationships with suppliers and recruiters, serving as the primary point of contact for inquiries, support, and ensuring the success of these partnerships.

Qualifications

• Minimum of 3 years in team management, leading teams of at least 5 employees, with a proven track record of success.
• Strong understanding of the ride-hailing industry, particularly in Pakistan, and its operational dynamics.
• Skilled in data analysis, interpreting trends, and applying actionable insights to improve performance and processes.
• Hands-on experience managing projects from initiation to completion, ensuring successful delivery.
• Familiar with a variety of marketing tools and strategies to drive engagement and growth.
• Proficient in English with strong verbal and written capabilities.

Conditions & Benefits

• Hybrid work schedule
• Unlimited opportunities for professional and career growth, regular external and internal training from our partners
• The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry
• Initial training