Senior Implementation Specialist

TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role. 

About TCP (TimeClock Plus)

For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook. 

As a Sr Implementation Specialist, You Will

• Ensures customer success and satisfaction in a friendly and courteous manner. 
• Connect with customers to discuss customer requirements and expectations, address concerns, define project outlines, timelines, and expected budgets. 
• Meet or exceed established performance requirements and goals. 
• Contributes to team effort by ensuring the highest possible level of customer satisfaction using quality management processes. 
• Responsible for ensuring projects are completed on-time, within budget, and up to the customer’s quality standards by ensuring that activities are properly sequenced and within coordinated timelines. 
• Communicate across various departments and with multiple third-party vendors to ensure project progress. 
• Perform on-site and remote install, configuration, and customer training. 
• Manage time and resources to facilitate multiple implementation projects simultaneously. 
• Maintains customer records by updating account information and task status using project management tools and methodologies. 
• Continually investigates product and gains industry knowledge to improve performance and skill set. 
• Work independently to accomplish tasks to meet performance requirements. 
• Contributes to team effort by ensuring the highest possible level of customer happiness by understanding the needs of the customer with intuitive or directive conversation and questioning techniques. 
• Ability to handle escalations in conjunction with leadership.
• Ensure key project stakeholders are kept informed over the entire project lifecycle. 
• Ability to predict risks that will deter project success and when needed perform Root Cause Analysis and/or Corrective Action Investigations on unforeseen project issues that arise, documenting and sharing as lessons learned. 
• Provides support in people development.
  
  

You are a strong fit for this role if you have: 

• Bachelor’s degree in MIS or related field preferred. 
• Exceptional communication and customer service skills. 
• 5 to 10 years of software implementation experience preferred. 
• Software life cycle knowledge
• Aptitude to quickly become a TCP systems expert. 
• Excellent oral and written communication skills. 
• Strong logical, analytical, and reasoning abilities. 
• Demonstrate organizational skills while working on multiple projects. 
• Strong understanding of technical designs, database structures, and specifications. 
• Ability to travel up to 50% of the time, including overnight and weekends. 
• Experience with accounting and/or payroll systems preferred. 
• Knowledge of Microsoft SQL Databases, Microsoft Server operating systems, cloud-based software solutions (SaaS), and networking a plus. 
• The ability to multitask effectively. 
• The ability to work independently and as part of a team. 
• Excellent organizational and time management skills. 
• Detail-oriented. 
  
  

Benefits

• Company sponsored training, workshops, education, and team building.
• The chance to make a genuine impact on the company’s growth.
• Plenty of challenging work and the opportunity to stretch yourself.
• Every day you’ll get to work with amazing talent in a fast-growing company that really values their people.
• Competitive salary based on experience
• PTO and Sick leaves
• In-Patient Health insurance
• Provident fund and EOBI
• The work/life setup you need to be successful
• A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skillset, and create outstanding results
• The opportunity to work with amazing talent in a fast-growing company that really values its team
  
  

TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.