Senior Network Engineer

 What You Will Do

Essential Job Functions:

·       Provide internal escalation assistance for Day 2 Support Engineers

·       Facilitate and design architectural platform training and knowledge sharing

·       Escalate potential issues (engineering or otherwise) to appropriate managerial personnel.

·       Escalate Process and Procedural issues to management personnel.

·       Develop Engineering Training to help promote Level 1 and Level 2 engineers to the next level

·       Work with the High Touch Team and Application Engineering on necessary monitoring additions and changes

·       Troubleshooting trouble tickets dealing with a broad range of network and security technologies, including but not limited to the following vendors: Arista, Aruba, Cisco, F5, Juniper, Meraki, Palo Alto, Riverbed

 What Qualifies You

Job Requirements:

·       Ability to work with little direction

·       Ability to follow principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

·       Ability to work weekends and non-normal business hours

·       Ability to work in a fast-paced environment and manage multiple issues simultaneously

·       Ability to work well within a team

Knowledge and/or Skill Requirements:

·       Strong technical, client, and customer relations skills

·       Strong problem management skills

·       Strong communication, leadership, and mentorship skills

·       Minimum of 5 years of experience troubleshooting the following:

·       Cisco Nexus switches

·       Cisco Router and Switch Networks

·       Cisco Wireless Networks

·       Cisco Security Products

·       Cisco WAN Accelerators

Knowledge of the following is a plus:

·       F5 Load Balancers

·       Juniper Routers and Switches

·       Arista Network Switches

·       Riverbed Steelhead WAN Accelerators

·       Aruba Wireless Networks

·       Palo Alto Firewalls

Education:

·       A college degree in Engineering or a similar discipline is desired but not required. Expert-level experience may be substituted for a college degree or certification.

·       CCNA, CCNP – R&S, CCIE – R&S preferred