Senior Network Engineer (Routers & Switches)
dinCloud Pakistan, An ATSG Company
Date: 3 weeks ago
City: Remote
Contract type: Full time
Remote
What You Will Do
Essential Job Functions:
Job Requirements:
Essential Job Functions:
- Provide internal escalation assistance for Day 2 Support Engineers
- Facilitate and design architectural platform training and knowledge sharing
- Escalate potential issues (engineering or otherwise) to appropriate managerial personnel.
- Escalate Process and Procedural issues to management personnel.
- Develop Engineering Training to help promote Level 1 and Level 2 engineers to the next level
- Work with the High Touch Team and Application Engineering on necessary monitoring additions and changes
- Troubleshooting trouble tickets dealing with a broad range of network and security technologies, including but not limited to the following vendors: Arista, Aruba, Cisco, F5, Juniper, Meraki, Palo Alto, Riverbed
Job Requirements:
- Ability to work with little direction
- Ability to follow principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Ability to work weekends and non-normal business hours
- Ability to work in a fast-paced environment and manage multiple issues simultaneously
- Ability to work well within a team
- Strong technical, client, and customer relations skills
- Strong problem management skills
- Strong communication, leadership, and mentorship skills
- Minimum of 5 years of experience troubleshooting the following:
- Cisco Nexus switches
- Cisco Router and Switch Networks
- Cisco Wireless Networks
- Cisco Security Products
- Cisco WAN Accelerators
- F5 Load Balancers
- Juniper Routers and Switches
- Arista Network Switches
- Riverbed Steelhead WAN Accelerators
- Aruba Wireless Networks
- Palo Alto Firewalls
- A college degree in Engineering or a similar discipline is desired but not required. Expert-level experience may be substituted for a college degree or certification.
- CCNA, CCNP R&S, CCIE R&S preferred
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