Senior Network Engineer (R/S)
dinCloud Pakistan, An ATSG Company
Date: 3 weeks ago
City: Remote
Contract type: Full time
Remote
The R/S Engineer Level 2/3 is responsible for troubleshooting network issues, providing customers with problem management/root cause analysis, and act as an escalation point for highly advanced network-related issues. The engineer will also be required to discuss architectural and design-related issues with the customer base.
Job Duties:
Job Duties:
- Provide internal escalation assistance for Day 2 Support Engineers
- Facilitate and design architectural platform training and knowledge sharing
- Escalate potential issues (engineering or otherwise) to appropriate managerial personnel.
- Escalate Process and Procedural issues to management personnel.
- Develop Engineering Training to help promote Level 1 and Level 2 engineers to the next level
- Work with the High Touch Team and Application Engineering on necessary monitoring additions and changes
- Troubleshooting trouble tickets dealing with a broad range of network and security technologies, including but not limited to the following vendors; Arista, Aruba, Cisco, F5, Juniper, Meraki, Palo Alto, Riverbed
- Ability to work with little direction
- Ability to follow principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Ability to work weekends and non-normal business hours
- Ability to work in a fast-paced environment and manage multiple issues simultaneously
- Ability to work well within a team
- Strong technical, client, and customer relations skills
- Strong problem management skills
- Strong communication, leadership, and mentorship skills
- Minimum of 5 years of experience troubleshooting the following:
- Cisco Nexus switches
- Cisco Router and Switch Networks
- Cisco Wireless Networks
- Cisco Security Products
- Cisco WAN Accelerators
- F5 Load Balancers
- Juniper Routers and Switches
- Arista Network Switches
- Riverbed Steelhead WAN Accelerators
- Aruba Wireless Networks
- Palo Alto Firewalls
- College degree in Engineering or a similar discipline is desired but not required. Expert-level experience may be substituted for a college degree or certification.
- CCNA, CCNP R&S, CCIE R&S preferred
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Pre-Press Graphic Designer
Horizon Technologies,
Remote
2 weeks ago
We are seeking a talented and detail-oriented Mid-Level Graphic Designer to join our dynamic team. The ideal candidate will be responsible for handling a mix of pre-press work (70%) and graphic design (30%) with a focus on producing high-quality small format printing products and large format signage. You should be comfortable working in a fast-paced environment, managing multiple orders per...
Data Quality Analyst
VinAudit.com Inc.,
Remote
2 weeks ago
VinAudit.com Inc. is a data and analytics startup specialized in automotive data. Since launching in 2011, VinAudit.com has aggregated billions of vehicle-related records, helped millions of consumers evaluate a car purchase, and served thousands of automotive businesses with access to our unique datasets. Our head office is in Washington State, USA, and we have a subsidiary in Canada.We are now...
Pakistan Senior Sales Manager
GE Vernova,
Remote
3 weeks ago
Job Description SummaryThe Pakistan Senior Sales Manager is responsible for leading customer relationships across the gas power services portfolio in the country between private and government entities. Responsible for orders, commitments, and convertible orders for a defined region, will manage the customer relationship for accounts within respective region and lead deal negotiations / closure with customers while partnering with commercial...
