Senior Technical Lead

• Solution architecting, Configuring the End-to-End Solutions in Zuora billing, Payments
• Understanding of Business Processes and translating them into Zuora.
• Providing Expertise in project scoping, planning, gathering business requirements, requirement analysis and mapping into Zuora
• Providing Experience & Expertise in building product catalog in Zuora
• Providing subject matter expertise, Business process consulting that includes providing inputs on best practices on Zuora
• Identifying, evaluating, developing, and deploying Zuora changes to improve the billing operations process and assurance controls
• Defining & implementing the various integration points across multiple cloud applications such as Sales Force, Payment gateways, SAP etc.
• Providing Expertise in Design, Develop and deployment in business process automation using custom Zuora Workflows related to refunds, billing, payment transfers, late fees, Early Termination Fees (ETF)
• Configurating of Zuora application to develop POC and demonstrate to stakeholders
• Effectively communicating to Zuora support to resolve system problems and user administration as required
• Understanding the data flows between Salesforce/Zuora and Zuora/Payment gateways to optimize processes and address the issues
• Developing customer email notifications out of Zuora
• Providing Experience in integrating Avalara Tax with Zuora.
• Providing Experience in setting up Apple Pay/ Pay Pal payment methods in Zuora
• Providing Good understanding of Refund/Credit memo process in Zuora.
• Managing Zuora bill templates to allow for managing complex bill template requirements
• Providing Expertise in building custom reports for cross functional teams
• Providing status updates to the stakeholders on SLAs, timely issue resolution
• Developing documentation, research, and support the creation of training materials

• Bachelor’s Degree from an accredited university
• 4+ years’ IT experience with minimum 3 years Zuora experience required
• Highly organized, meticulous, and superior attention to detail required
• Excellent time management skills and ability to work independently
• Ability to communicate effectively with multiple departments
• The ability to operate in a fast-paced environment with laser focus on delivering results
• Self-driven, detail-oriented, and skilled in managing multiple clients, stakeholders, and cross-functional projects
• Provide industry knowledge, experience, and best practices to help the team stay ahead of the curve in keeping our technology stack cutting edge

Qualifications

Range of Year Experience-Min Year

Range of Year Experience-Max Year