Service Centre Manager
DHL Express
Date: 1 day ago
City: Sialkot
Contract type: Full time
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
Your Responsibilities
Would you like to become part of the world's most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
Your Responsibilities
- Plan and manage daily pickup & delivery and in-house operations to achieve targets.
- Establish SMART goals to monitor the performance of service centre operations and lead initiatives to improve performance further.
- Develop a culture of high performance, great service quality, operational flexibility, and cost consciousness.
- Ensure the service centre is aligned with regulatory, compliance, facility safety, and security protocols in alignment with DHL policies.
- Plan and improve all ground operations enablers, including fleet, material handling equipment, and infrastructure to enhance operational productivity.
- Must possess a bachelor’s degree with at least 8-10 years of experience managing a large team with similar responsibilities.
- Must possess strong team management, stakeholder management, and problem-solving skills.
- Must be a critical thinker with excellent business acumen skills.
- Excellent negotiation and influencing skills.
- Excellent written and verbal communication skills.
- Excellent interpersonal skills and the ability to network at all levels.
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