Service Delivery Manager- Oracle Centre of Excellence

AVEVA is creating software trusted by over 90% of leading industrial companies Position Title: Service Delivery Manager - Oracle Centre of Excellence Location: Hyderabad, India
Reporting to: Director of Back Office Services
Employment Type: Full-time regular, hybrid work arrangement The job AVEVA is embarking on a strategic initiative to create an internal Oracle Centre of Excellence (CoE), consolidating all Oracle ERP support and project activity into one accountable, in-house team. We are seeking a dynamic and experienced Service Delivery Manager to lead this new team. The ideal candidate will have a proven track record of managing offshore or nearshore shared service centers for ERP systems, preferably Oracle. This is a leadership role critical to the success of our new CoE, responsible for building a high-performing team and ensuring the delivery of exceptional service to our internal stakeholders Key responsibilities

• Lead, mentor, and inspire a team of Oracle specialists located in Hyderabad and Madrid, fostering a collaborative and high-performance culture
• Oversee the day-to-day operations of the Oracle CoE, ensuring the delivery of high-quality support, enhancements, and compliance projects across multiple time zones
• Champion a customer-centric approach, ensuring the team provides excellent service to internal employees and stakeholders
• Manage the transition from our current managed service provider to the new in-house CoE, ensuring a smooth and seamless handover
• Act as the primary point of contact for the Oracle CoE, managing relationships with key stakeholders and aligning the team's priorities with the overall business strategy directed from our UK headquarters
• Drive a culture of continuous improvement, motivating the team to innovate and enhance our service delivery
• Develop and manage a robust talent pipeline, nurturing junior analysts and providing career development opportunities for the entire team

Essential requirements

• Relevant 12 to 15 years work experience with a minimum of 5 years of experience in a leadership role, managing an offshore or nearshore shared service center for an ERP system
• Strong preference for candidates with Oracle expertise, especially with hands-on experience in Oracle Fusion Financials
• Demonstrated experience in building, developing, and motivating high-performing teams, with a focus on creating a positive and engaging work environment
• Exceptional interpersonal and communication skills, with the ability to effectively manage stakeholders at all levels of the organization
• A deep understanding of service delivery principles and a passion for providing excellent customer service
• Proven ability to translate strategic goals into actionable plans and to lead a team through periods of change and transformation
• Experience in managing the transition from an outsourced to an in-house service model is highly desirable

Desired Skills

• A strong, proactive leader who has "done this before" and can bring a wealth of experience to this new and exciting initiative
• A leader who demonstrates AVEVA values of Impact, Aspiration, Curiosity and Trust in various aspects of work and influence

IT at AVEVA Our global team of 300+ IT professionals is responsible for the systems and platforms that keep AVEVA running. By empowering our colleagues and ensuring the smooth operation of the company, we help keep the business healthy and productivity high. We also provide key support for the transformation and modernisation efforts globally We pride ourselves on a collaborative, inclusive and authentic culture that provides a framework allowing for autonomy, whilst always being available for support and guidance. We respect the differences that each team member brings and seek to include those perspectives in our solutions for our business functions. The energy and sense of purpose is evident when talking to team members, you will feel part of something special from the first day you join Find out more: https://www.aveva.com/en/about/careers/ India Benefits include: Gratuity, Medical and accidental insurance, very attractive leave entitlement, emergency leave days, childcare support, maternity, paternity and adoption leaves, education assistance program, home office set up support (for hybrid roles), well-being support It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive Find out more: aveva.com/en/about/careers/benefits/ Hybrid working By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote Hiring process Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process Find out more: aveva.com/en/about/careers/hiring-process About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/ Find out more: aveva.com/en/about/careers/ AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.