Service Support Engineer

dinCloud Pakistan, An ATSG Company


Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
  • Background and understanding of technical cloud-based MSP workspace and environment.
  • Debugging issues for various flavors of Windows, Linux, and Mac.
  • Server administration (2008,2012,2016,2019)
  • Domain Controllers, Active Directory, DNS, DHCP.
  • RMM tools (Kaseya, SolarWinds RMM, Ninja)
  • Monitoring alerting tools (Atera, NPM, SAM, DPA, PRTG, ManageEngine, Cacti, Zabbix)
  • Alerts configurations and escalations (email, SMS, etc)
  • Backups (SolarWinds, Acronis, Symantec, Veeam, Veritas, etc)
  • Virtualization concepts (KVM, Citrix, VMware ESXi, Hyper-V)
  • Private/Public/Hybrid cloud concepts (AWS, Azure, Google, O365, GSuite)
  • OS patching/updating tools (SCCM, SCOM, WSUS, WDS)
  • Proxy gateways/firewalls (Cisco ASA, McAfee, Barracuda, PFSense, TMG Forefront)
  • Networking concepts (Switching, Routing, TCP/IP, OSI, VLAN, etc)
  • Experience with Enterprise Antivirus Software (Sophos, TrendMicro, Kaspersky)
  • Good understanding of software and hardware techniques for x86 virtualizations.
  • Analyze system logs and identify potential issues with computer systems.
  • Talk to clients through a series of actions, either via phone, email, or chat, until theyve solved a technical issue.
  • Highly technical, organized, and have excellent communication and people skills.
  • A highly motivated individual who thrives in a fast-paced environment.
  • Comfortable in both local and global working environments.
  • Responsible for documenting the configuration of the system.
  • A friendly, positive, and customer-driven attitude
  • Effectively multitask and manage competing priorities
  • Team player - ready to contribute whatever it takes or play any role on a team to get the job done
  • Excellent time management & organizational skills


Education Required:

  • BSc. Engineering degree (Electrical/Telecom/Computer)
  • Preferred certifications (will be a plus) CCNA, MCSE, MCSA, MCITP, MOS, HCNA, HCIA, CCNA-SECURITY, SolarWinds SCP, VMware, Veeam, O365


Skills

Alerts Configurations Virtualization Concepts RMM Tools

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