Shopify/ Gorgias Customer Support Agent
TalentPop App
Date: 3 weeks ago
City: Remote
Contract type: Full time
Remote
WE'RE HIRING: SHOPIFY/GORGIAS CUSTOMER SUPPORT AGENT (REMOTE)
About Us
At TalentPop, we believe customer support is more than just answering questions — it’s about building real trust with every interaction. We're looking for thoughtful, friendly, and tech-savvy individuals who love helping others and want to grow their careers in a fully remote environment.
What You’ll Do
If you're experienced with Shopify and Gorgias, and excited about delivering outstanding customer experiences from home, we'd love to hear from you. Apply now and grow with a team that values your work and your well-being.
About Us
At TalentPop, we believe customer support is more than just answering questions — it’s about building real trust with every interaction. We're looking for thoughtful, friendly, and tech-savvy individuals who love helping others and want to grow their careers in a fully remote environment.
What You’ll Do
- Respond to customers via chat, email, or phone in a professional and friendly manner
- Handle inquiries related to product information, order tracking, returns, and account concerns
- Use Gorgias and Shopify to manage tickets and provide fast, accurate support
- Stay informed on product updates and support practices to ensure a consistent customer experience
- Competitive pay with annual performance-based increases
- Paid time off so you can rest and recharge
- Comprehensive health and dental insurance or a health stipend
- Holiday bonuses in appreciation of your hard work
- Fully remote setup — work from anywhere you're comfortable
- Opportunities to grow with us as we scale
- Excellent written and spoken English communication skills
- At least 1 year of hands-on experience with both Shopify and Gorgias
- Comfortable working independently and handling multiple conversations at once
- Empathetic, patient, and reliable when addressing customer concerns
- Team-oriented with a strong work ethic and attention to detail
- Your own computer or laptop (i5 processor or equivalent preferred)
- A stable internet connection (at least 15 Mbps upload/download speed)
If you're experienced with Shopify and Gorgias, and excited about delivering outstanding customer experiences from home, we'd love to hear from you. Apply now and grow with a team that values your work and your well-being.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Remote Operations Specialist
TalentPop App,
Remote
1 week ago
Streamline Processes, Drive Impact – Join us as an Automations and Operations Specialist!Are you passionate about creating efficiency through automation? We are looking for a talented HubSpot/Zapier Automations and Process Specialist to join our dynamic remote team. If you're ready to elevate your career and make a meaningful difference, this is your chance!What You’ll DoAnalyze Recruitment, Sales, and Customer Success...
Sales VA
PromoGeneration,
Remote
1 week ago
We are on the look out for a Sales & Customer Service Representative (Virtual Assistant) who can confidently handle sales and support calls for a growing 'Car Detailing Business' in San Diego. If you're a strong communicator with a knack for customer service, basic car knowledge, and CRM experience ,this one is for you!What You Will Do:Answer inbound customer inquiries...
Software Quality Assurance Engineer
Kavak.com,
Remote
1 week ago
Who WE are?KAVAK is the number one e-commerce in the purchase and sale of pre-owned vehicles with the fastest growth in Latin America. We work smart and make things happen, offering the easiest, safest and most transparent experience to buy or sell a car.But our journey doesn't stop there: at KAVAK our goal is global! Now our footprint extends to...
