Solution Engineer

ibex. is seeking a highly articulate and technically proficient AI Solutions Engineer to join our growing team. This role includes configuring and deploying voice-based AI agents using our existing platform, with a focus on backend/API integration and persona/context tailoring. This is a solution delivery position where you’ll act as a bridge between clients, conversational AI capabilities, and technical backends.

Responsibilities

• Ideal candidate must be comfortable collaborating with both technical and non-technical stakeholders
• Translate customer requirements into clear technical actions within the platform
• Strong interpersonal and communication skills
• Confident in interacting with clients and internal stakeholders
• Define and refine agent personas, conversation flows, and domain-specific contexts
• Write clean, maintainable, and well-tested code
  
  

Qualifications

• Bachelors degree in Computer Science
• 2+ years of experience in backend development, preferably with Python or Node.js
• Experience working with RESTful APIs, Webhooks, and JSON/XML payloads
• Exposure to prompt engineering or retrieval-augmented generation (RAG) workflows
• Knowledge of the SIP Technology high-level