Solution Engineer

ibex


Date: 2 weeks ago
City: Lahore
Contract type: Full time
ibex. is seeking a highly articulate and technically proficient AI Solutions Engineer to join our growing team. This role includes configuring and deploying voice-based AI agents using our existing platform, with a focus on backend/API integration and persona/context tailoring. This is a solution delivery position where you’ll act as a bridge between clients, conversational AI capabilities, and technical backends.

Responsibilities

  • Ideal candidate must be comfortable collaborating with both technical and non-technical stakeholders
  • Translate customer requirements into clear technical actions within the platform
  • Strong interpersonal and communication skills
  • Confident in interacting with clients and internal stakeholders
  • Define and refine agent personas, conversation flows, and domain-specific contexts
  • Write clean, maintainable, and well-tested code

Qualifications

  • Bachelors degree in Computer Science
  • 2+ years of experience in backend development, preferably with Python or Node.js
  • Experience working with RESTful APIs, Webhooks, and JSON/XML payloads
  • Exposure to prompt engineering or retrieval-augmented generation (RAG) workflows
  • Knowledge of the SIP Technology high-level

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