Spanish Speaker
ibex.digital
Date: 10 hours ago
City: Lahore
Contract type: Full time
Job Overview
Responsible for acting as a liaison between our Spanish customers and the respective client. Ensure compliance of processes and policies.
Job Description
Medical Insurance
Permanent Employment Status
Provident Fund
Internal Job Opportunities
Annual Leaves
Leaves Encashment
Referral Bonus
Company Pick & Drop
Responsible for acting as a liaison between our Spanish customers and the respective client. Ensure compliance of processes and policies.
Job Description
- Interact with agents to provide and process information in response to their customer’s inquiries, concerns and requests about products and/or services
- Collaborate and build relationships with agents to strengthen service competitiveness
- Communicate timely back to agents, track and resolve any issues regarding the service
- Contribute to a customer development role
- Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score while ensuring Compliance
- O Levels/Matric or above
- Excellent command over English & Spanish language
- Proficiency with MS Office particularly MS Excel
- Flexibility & Adaptability
- Customer-centric attitude
- Emotional intelligence and critical thinking
- Self-motivated, assertive, and responsive
Medical Insurance
Permanent Employment Status
Provident Fund
Internal Job Opportunities
Annual Leaves
Leaves Encashment
Referral Bonus
Company Pick & Drop
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