Special Projects Lead

About Flipdish

We’re Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we’ve evolved around our customers and their needs. We’re not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.

We go to great lengths to understand our customers (check out our C-suite on work experience). We’re food industry natives. We’ve worked in busy kitchens and run busy restaurant franchises. We don’t just help our customers deal with real-life problems — we give them a way to compete with the big chains, grow on their own terms, and fall back in love with what they do.

About the Role

We’re hiring a Special Projects Lead to drive high-impact initiatives across operations, strategy, and product.

A core part of the role involves managing our Google Business Profile (GBP) systems — including reinstatements, access management, and profile optimization — but this is far from a single-lane role. You'll work across a broad range of strategic projects involving cross-functional collaboration, automation, internal tooling, and experimentation.

We’re looking for someone who moves fast, works independently, and brings structure to messy problems.

Responsibilities

• Own GBP reinstatements, access control, profile defense, and performance tracking; serve as Flipdish’s internal expert on GBP
• Manage escalations and liaise with Google Support
• Build dashboards (e.g. Metabase) and tools to monitor GBP and project health
• Collaborate with Support, Onboarding, Engineering, and Commercial teams on tooling, processes, and system sync
• Lead special projects and pilots across the business — from design through execution
• Present insights, recommendations, and updates clearly to stakeholders

Requirements

• 3-5 years’ experience in operations, strategy, or special projects roles
• Proven, hands-on experience managing Google Business Profiles at scale, including reinstatements, support escalations, and GBP best practices
• Strong problem-solving skills with a structured approach and a bias for execution
• Excellent communication and stakeholder management skills
• Comfortable with tools like Notion, Zapier, Google Sheets, and Metabase
• Exposure to BizOps, Chief of Staff, or enablement-style roles
• Familiarity with AI tools or prompt automation

Why Join Flipdish?

• Be part of a high-growth, globally recognised company at the forefront of the food-tech industry
• Collaborate with a talented and diverse team from around the world
• Opportunity to make a meaningful impact on Flipdish’s growth and success
• Competitive salary and benefits package
• A supportive and inclusive work environment

Our Culture

At this point, you might expect the usual spiel about how great Flipdish is to work at (and it is!). But that all depends on our people — because we trust our employees to define what kind of employer Flipdish is.

• Transparency is hugely important to us
• We listen to one another
• We collaborate and support growth
• We focus on output and team energy, not attendance tracking

If you’re looking to join a genuinely friendly team, take a look at our current openings — and even if you don’t see something right now, feel free to register your interest. We’ll be in touch when something suitable comes up.

Don’t Be Shy. Apply.

We know imposter syndrome can be real. Don’t let it hold you back. We want enthusiastic people from all backgrounds to feel welcome here. If you’re up for working with us, get in touch.

Need assistance with the application? No problem at all — just reach out, we’d love to hear from you.

• Be part of a high-growth, globally recognised company at the forefront of the food-tech industry
• Collaborate with a talented and diverse team from around the world
• Opportunity to make a meaningful impact on Flipdish’s growth and success
• Competitive salary and benefits package
• A supportive and inclusive work environment

Our Culture

At this point, you might expect the usual spiel about how great Flipdish is to work at (and it is!). But that all depends on our people — because we trust our employees to define what kind of employer Flipdish is.

• Transparency is hugely important to us
• We listen to one another
• We collaborate and support growth
• We focus on output and team energy, not attendance tracking

If you’re looking to join a genuinely friendly team, take a look at our current openings — and even if you don’t see something right now, feel free to register your interest. We’ll be in touch when something suitable comes up.

Don’t Be Shy. Apply.

We know imposter syndrome can be real. Don’t let it hold you back. We want enthusiastic people from all backgrounds to feel welcome here. If you’re up for working with us, get in touch.

Need assistance with the application? No problem at all — just reach out, we’d love to hear from you.