Supervisor
Premier NX
Date: 8 hours ago
City: Lahore
Contract type: Full time
We are seeking a dedicated and skilled Supervisor to oversee daily operations. The Supervisor will lead and support operational teams to ensure high-quality service delivery, compliance with client requirements, and continuous process improvement.
This role requires strong leadership, communication, and problem-solving skills to drive team performance and operational excellence.
Key Responsibilities:
Shift: EST
This role requires strong leadership, communication, and problem-solving skills to drive team performance and operational excellence.
Key Responsibilities:
- Supervise daily operations across assigned teams and processes.
- Monitor and manage team performance to ensure adherence to KPIs and SLAs.
- Lead, coach, and mentor team members to enhance productivity and engagement.
- Resolve escalations and operational challenges in a timely and professional manner.
- Conduct regular performance reviews and feedback sessions.
- Collaborate with Quality, Training, and Workforce teams to maintain service standards.
- Ensure compliance with company policies, client guidelines, and data security protocols.
- Maintain accurate shift reports, dashboards, and operational documentation.
- Support new hire onboarding and continuous skill development for team members.
- Drive a culture of accountability, collaboration, and continuous improvement.
- Strong leadership, coaching, and mentoring skills.
- Ability to manage multiple tasks and priorities effectively.
- Excellent communication skills – both written and verbal.
- Strong analytical and problem-solving abilities.
- Knowledge of industry standards and operational best practices.
- Proficient in performance management and quality assurance processes.
- Ability to work in a fast-paced environment and adapt to evolving client needs.
- Prior experience in a leadership role is a must.
- Bachelor's degree or equivalent professional experience.
- Prior experience in a client-facing role within a BPO or similar environment.
- Market-competitive salary
- Career growth opportunities
- Learning & development programs
- On-the-job trainings
- Medical Coverage (IPD)
- Life Insurance
- Paid Leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement)
- Provident Fund
- Employee Old Age Benefits (EOBI)
- Employee engagement & wellness initiatives
Shift: EST
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