Supervisor, Client Relationship

At Franklin Templeton, we’re driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that’s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we offer opportunities not only to help you reach your potential but also to contribute to our clients’ achievements Come join us in delivering better outcomes for our clients around the world! We are looking for a supervisor – Customer Service to join our Branch Services South based in Hyderabad. This department oversees regional operations and branch performance, ensuring service standards are met for investors, distributors, and internal teams. It collaborates across TA and other departments to resolve issues and improve processes. Team members are coached and supported to grow professionally while contributing to regulatory compliance and customer satisfaction. The environment encourages ownership, communication, and innovation through project work and continuous improvement#MID_SENIOR_LEVEL How You Will Add Value?
Core Responsibilities:

• You will supervise a team to meet operational and compliance goals
• You will align team efforts with Global Shareholder Services objectives
• You will lead initiatives and manage short-term goals
• You will oversee operations across multiple regions
• You will implement business solutions and promote change
• You will coach team members and manage performance
• You will monitor compliance and update policies
• You will collaborate with cross-functional leaders
• You will complete assigned projects and manage resources
• You will prepare reports and communicate with stakeholders
• You will maintain vendor relationships and track annual goals
• You will present, influence, and negotiate effectively
• You will manage change and support cross-training
• You will apply company policies consistently

What Will Help You Be Successful in This Role?

• Bachelor’s degree or MBA
• 8–10 years in asset management or banking
• Supervisory experience in India
• NISM V-A certification

Job Level - Manager Work Shift Timings - 9:00 AM - 6:00 PM IST Experience our welcoming culture and reach your professional and personal potential! Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there’s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life Hear more from our employees

By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life’s adventures, taking care of your family members, or making a positive impact in your community, we aim to have them covered Highlights of our benefits include:

• Professional development growth opportunities through in-house classes and over 150 Web-based training courses
• An educational assistance program to financially help employees seeking continuing education
• Medical, Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employee’s dependents (spouses, children and dependent parents)
• Life insurance for protection of employees’ families
• Personal accident insurance for protection of employees and their families
• Personal loan assistance
• Employee Stock Investment Plan (ESIP)
• 12 weeks Paternity leave
• Onsite fitness center, recreation center, and cafeteria
• Transport facility
• Child day care facility for women employees
• Cricket grounds and gymnasium
• Library
• Health Center with doctor availability
• HDFC ATM on the campus

Learn more about the wide range of benefits we offer at Franklin Templeton Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.

Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to [email protected] . In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.