Support Engineer
Ericsson
Date: 3 weeks ago
City: Multan
Contract type: Full time
Join our Team
About this opportunity:
At Ericsson, we are seeking a knowledgeable and dedicated Support Engineer to join our team. In this pivotal role, you will be charged with providing data-driven solutions to customer reported issues in line with set processes and Service Level Agreements. The role involves identifying, isolating, and resolving faults, as well as working towards network stability. As your experience grows, you'll handle more operational and technical issues for specific customers, solutions, or domains.
What you will do:
About this opportunity:
At Ericsson, we are seeking a knowledgeable and dedicated Support Engineer to join our team. In this pivotal role, you will be charged with providing data-driven solutions to customer reported issues in line with set processes and Service Level Agreements. The role involves identifying, isolating, and resolving faults, as well as working towards network stability. As your experience grows, you'll handle more operational and technical issues for specific customers, solutions, or domains.
What you will do:
- Lead investigations and drive the resolution of customer issues throughout the CS portfolio.
- Actively participate in on-site activities, particularly when remote access is insufficient.
- Contribute to the resolution of emergencies through fault isolation and restoration of customer networks and solutions.
- Support problem management in identifying and categorizing significant operational or business impacting problems.
- Handle administrative, operational, and technical issues relating to the customer's contracts and installed base.
- Participate in Security Reviews as the primary contact for customers and subject matter expert in security matters.
- Customer Problem Management.
- Negotiation.
- Knowledge Transfer and Reuse.
- Knowledge Sharing and Collaboration Skills.
- Release and change management.
- Coaching and Mentoring.
- Change and Improvement Management.
- Preemptive support competence.
- CS Portfolio competence.
- Data Analysis.
- Customer Success.
- Machine Learning.
- Customer Relationship Building.
- CSR Handling Process.
- Trade Compliance.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Medical Officer
The Indus Hospital,
Multan
6 days ago
Job DescriptionGood clinical knowledge on emergency medicine .He/she should be possess good communication skills and soft skills. Additional benefit to those who has valid certification of BLS, ACLS,PALS and ATLS.Duties. Anticipate in timely management of emergency patient by given appropriate primary and secondary assessment (triage) and immediate management of emergency patients. Execute Indus hospital A&E department SOP’s in patient’s care...
Engineer (Biomedical, Dialysis)
The Indus Hospital,
Multan
3 weeks ago
Job DescriptionEngineer Biomedical Dialysis must be capable of performing the assigned task and jobs independently,capable of troubleshooting,installation,calibration and performing of preventive maintenance independently.Ability to diagnose the fault of medical equipment independently.Capable of reading the schematic and service manual for repair and maintenance work.Have understand of local regulation and compliance related with health care industry.Can effectively communicate through reports and email...
Education Counsellor
Edulytic,
Multan
4 weeks ago
Location: MultanEmployment Type: Full-timeRole OverviewThe Education Counselor will be responsible for processing applications, securing offer letters, and assisting students throughout the admission journey, including visa application and pre-departure preparation. Progressing in their role further , they will be enagaging in lead generation, marketing strategies, and student qualification to ensure a seamless admission process. They will also supervise Admission Officers, oversee...
