System Services Representative

IBM


Date: 2 weeks ago
City: Karachi
Contract type: Full time
Introduction

Responsibilities

The mission of IBM Systems Support technical representatives centers around delivering predictive, proactive, and resilient support for IBM infrastructure solutions. Their core responsibilities and mission include:

  • Ensuring system availability, performance, and security through advanced support services.
  • Using AI and analytics to anticipate and resolve issues before they impact business operations.
  • Providing multivendor support to simplify IT maintenance with a single point of contact.
  • Collaborating closely with product design engineers to offer deep technical expertise and tailored solutions.
  • Extending the lifecycle of IBM systems like IBM Storage , IBM Power, IBM Z, and IBM LinuxONE through service extensions .

Your Role And Responsibilities

Onsite Engineer Responsibilities:

  • Strong AIX OS expertise, IBM Power Systems hardware knowledge, virtualization skills (LPARs, VIOS), storage management, and excellent problem-solving abilities
  • System Setup & Configuration
  • Connecting to AIX System Console (local and remote)
  • Using SMIT (System Management Interface Tool)
  • Managing devices and attributes
  • Handling boot and shutdown sequences
  • Installing fixes and update
  • Build and configure AIX/ Linux infrastructure for projects and BAU

Storage Management

  • Understanding and managing LVM (Logical Volume Manager)
  • Creating and maintaining file systems
  • Handling raw physical volumes
  • System Security
  • Managing users, groups, and permissions
  • Implementing basic system security policies
  • Performance Tuning
  • Identifying performance bottlenecks (CPU, RAM, I/O)
  • Understanding virtual memory management (VMM)
  • Monitoring paging space and system tuneable
  • Problem Determination
  • Using tools like errpt, syslog, alog, and diag
  • Troubleshooting boot errors and login issues
  • Generating support files for IBM

Preferred Education

Master's Degree

Technical Expertise

Required technical and professional expertise

  • Provide technical guidance on IBM Infrastructure including Power/ Storage.
  • Operating Systems: Strong knowledge of AIX Server and Linux distributions.
  • Server Hardware: Familiarity with server hardware components, including CPUs, memory, storage, and networking devices.
  • Networking: Understanding of networking concepts like DNS, DHCP, and VPNs.
  • Virtualization: Experience with virtualization technologies like VMware or Hyper-V.
  • Troubleshooting: Excellent problem-solving and troubleshooting skills.
  • Communication: Strong written and verbal communication skills.
  • Project Management: Ability to manage projects and work independently.
  • Security: Understanding of security best practices and experience with security tools.

Main Platforms: IBM Storage all products, IBM Power all products

  • Serve as the primary technical advisor and advocate to IBM TLS Partners

Coordination

  • Monitor support-related projects, configuration enhancements, and performance tuning.
  • Ensure alignment with client objectives and timelines.
  • Proactive Guidance and reporting.

Preferred Technical And Professional Experience

Hiring manager and Recruiter should collaborate to create the relevant verbiage.

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